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User review of BoldChat

Simple and useful live chat options

- by Lydia

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

User-friendly and customizable software. I use this software every day and it’s really helpful.

What aspects are problematic or could work better?

They need to work on some bugs, though. For example, If I close the window I am still logged in but I cannot click on the BC icon to start the application again. But, this is not big deal, I avoid to do things that doesn’t respond well.

What specific problems in your company were solved by this product?

Boldchat besides phone and email option, the platform provides us with many other options for potential customers to keep in touch with us.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.