What are the best aspects of this product?
User-friendly and customizable software. I use this software every day and it’s really helpful.
What aspects are problematic or could work better?
They need to work on some bugs, though. For example, If I close the window I am still logged in but I cannot click on the BC icon to start the application again. But, this is not big deal, I avoid to do things that doesn’t respond well.
What specific problems in your company were solved by this product?
Boldchat besides phone and email option, the platform provides us with many other options for potential customers to keep in touch with us.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
1-3 years
What is your company size?
More than 100 Employees
What is your industry?
Telecommunications
How many people in your company actively use this product?
several employees
How long is your contract with the vendor?
1 year
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