We’re utilizing BoldChat for vistors/users who want to thrown in questions on our site.

What are the best aspects of this product?

Compared to other third party services, BoldChat is simply great. It lets a user look into varying aspects of essential formation on the customer they're currently chatting with. These inclde personal details such as phone numbers, e-mail, question, name, and etc. Through BoldChat there's no need to have a customer rep constantly asking "How may I help you?"

What aspects are problematic or could work better?

I was hoping there's an easier approach in acquiring data. It's a bit hard to look into items in places where they shouldn't be. Further reporting functionality would be nice. The same goes for its reporting.

What specific problems in your company were solved by this product?

We're offering customers a way in effectively communicating with us. At the same time, we get to do this in a confidential tone. They can even reach us during after hours. So essentially, that's a convenience.

Are you a current user of this product?

Yes