User review
of Bookafy
Bad experience
-
by thibault Puyf
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
I only used this product for few days. It was not enought complete according to my business. I bought bookle plugin instead that I find much better and much cheaper.
What aspects are problematic or could work better?
I regret the service of this compagny. I used Bookafy during less than a week because I wasn't interested about this product and I never ever went back on this site for 6 month. I just realize that during 6 month I was charged every month. I say I realize that because during these previous 6 month I never ever received a payment notification like any other online service. Not only that you receive no email but there is no way on the plateform to get an invoice or receipt. No payment notification and no invoice is not what I call a serious compagny. I fell i'm being riped off.
What features/services would you like to see in future versions of this product?
Better service
What specific problems in your company were solved by this product?
none
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Photography
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
bookly
Why did you decide to change it?
to work with squarespace
Are you satisfied with the change?
I created a wordpress website only for the reservation tab in order to use bookly
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
FEATURE DETAILS
Self-Service
Open System very poor
1
24/7 Access through Multiple Channels very poor
1
Browser-Based very poor
1
Mobile very poor
1
Resource Selection very poor
1
Activity Selection very poor
1
Real-Time Availability very poor
1
Appointment Transactions very poor
1
COTS very poor
1
Events very poor
1
Compound Appointments very poor
1
Group Appointments very poor
1
Appointment Changes very poor
1
Cancellation and No-Show Management very poor
1
Waitlist very poor
1
Overbooking & Recovery Time very poor
1
Security
SSL Encryption very poor
1
User, Roles, and Access Management very poor
1
Backup & Recovery very poor
1
E-Commerce
Service Catalog very poor
1
Online Payment Support very poor
1
Administration
Performance & Reliability very poor
1
Reporting & Analytics very poor
1
Mobile very poor
1
Support very poor
1
Customization very poor
1
API/Integrations very poor
1
Batch Processing very poor
1
Communication & Collaboration very poor
1
