What are the best aspects of this product?
The company is one hell of a partner, they did an awesome job with this product, and they're continuing to deliver results! I am in love with their work and their responsiveness, because in the 2 years that I'm actually using the program they didn't fail to reply. Not even once! Needless to say, the program is packed with useful features, all of them relevant to my business and my goals. Once a user makes an appointment, he/she is automatically notified that the appointment date is approaching (emails, SMSs, etc). Would you believe me if I told you that 95% of them actually show up?
What aspects are problematic or could work better?
There is one thing I don't like, and that's that I can't transform a blocked time-slot into an appointed one unless I cancel it first. A feature like that would be amazing.
What specific problems in your company were solved by this product?
The entire booking procedure happens online, and as a result, my clients show up for their appointments much more regularly. I think this is the most convenient way to book, since they can do it on time, using their mobile devices. The fact that it is so easy makes miracles to my business, believe me.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year