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User review of BotPenguin

BEST Chatbot ever

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.



What aspects are problematic or could work better?

There is nothing i didn't like about botpenguin

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Unlimited Websites
4
very good
Simple Offline Forms
4
very good
Agent Training
4
very good

Smart Integrations

Social Media Integrations
5
amazing
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
5
amazing
Social Discovery
5
amazing
Easy Chat Transfers
4
very good
Shortcut Messages
5
amazing
Knowledge Database Integration
4
very good
Multiple Widgets
5
amazing
Agent Tag Routing
5
amazing
Agent Priority Tiers
5
amazing

Premium Chat Functionalities

Proactive Chat
5
amazing
Team Chat
5
amazing
Post-Chat Surveys
5
amazing
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
5
amazing
Configurable Click-to-Chat Buttons
5
amazing
Custom Branding
5
amazing
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
5
amazing
Push Notifications
5
amazing
SMS-to-Chat
5
amazing