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BotPenguin Review
What is BotPenguin?
BotPenguin is an AI-powered chatbot maker that enables businesses to build their own chatbot that can communicate and engage with their customers on their website or any other platform such as Facebook. The application features a drag-and-drop chatbot builder, making bot creation possible even for those with no coding knowledge.
BotPenguin’s chatbots can be trained according to the target use case. You can use it for lead generation, to answer your customer’s frequently asked questions, schedule meetings for you, notify and remind you of important matters, and handle your sales counter.
The application is equipped with Natural Language Processing (NLP) and a conversational user interface. These features are designed to make the conversation with your customers more natural. There is also an agent chat interface that allows your team agents to easily take over a conversation when needed.
Show MoreOverview of BotPenguin Benefits
No Coding Needed
BotPenguin makes it possible to create chatbots quickly and easily with no coding required. The platform features a drag-and-drop bot builder so users can simply drag components and place them in their desired location.
Supports Various Use Cases
BotPenguin got bots for lead generation, customer service, and handling anything an assistant does. Lead generation bots can collect website visitor’s contact information and transfer the leads to your CRM. Customer service chatbots can be trained to answer customer’s FAQs at any time of the day. The assistant bot can be trained to handle everything a virtual assistant does – from handling website queries to scheduling meetings.
Chat Window On Facebook Messenger
The chat window on Facebook Messenger is a notable feature of the product. With this functionality, product users can monitor their social media traffic with ease.
Cost-effective
You can create a single bot using BotPenguin free of charge. If you need to create more bots, the platform offers two pricing plans for users to choose from. The lowest price is $5 per month, which can be considered reasonable given the features included in the package.
Integrates With CRM
No need to manually enter leads information in your CRM system as BotPenguin seamlessly integrates with a number of CRM applications including Salesforce, ZOHO, and HubSpot. This is another task off your team’s shoulder.
Show MoreOverview of BotPenguin Features
- Drag-and-Drop Chatbot Builder
- Chat Window
- Agent Chat Interface
- Analytics
- Natural Language Processing (NLP)
- Logic Branching
- Supports Multiple Messaging Channels
Awards & Quality Certificates
BotPenguin Position In Our Categories
Because companies have distinctive business-related requirements, it is only reasonable they avoid settling on an all-encompassing, ”best” software product. However, it would be difficult to try to find such a software solution even among recognizable software solutions. The right step to undertake can be to note down the varied significant aspects that merit inspection such as major features, price terms, technical skill ability of staff members, organizational size, etc. Thereafter, you must follow through the product research systematically. Browse over some BotPenguin evaluations and check out each of the software solutions in your list more closely. Such detailed research ensures you keep away from unsuitable software solutions and select the system which includes all the tools your company requires.
Position of BotPenguin in our main categories:
TOP
50
BotPenguin is one of the top 50 Help Desk Software products
Every enterprise has its own characteristics, and may call for a specific Live Chat Software solution that will be designed for their business size, type of clients and employees and even particular industry they support. We advise you don't count on getting an ideal app that is going to be suitable for every company no matter what their history is. It may be a good idea to read a few BotPenguin Live Chat Software reviews first and even then you should remember what the service is supposed to do for your business and your workers. Do you require an easy and intuitive service with only elementary features? Will you really use the complex tools needed by experts and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable app that will match your budget.
How Much Does BotPenguin Cost?
BotPenguin Pricing Plans:
Free Trial
Baby
Free
King
$5/month
Emperor
Contact vendor
What are BotPenguin pricing details?
BotPenguin Pricing Plans:
Free Trial
Baby
Free
King
$5/month
Emperor
Contact vendor
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
- 1 Bot
- 2,000 Messages Per Month
- 1 Team Member
- 1 Facebook Page
- Live Chat
- Conditional Flow
- 30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
- Unlimited Bots
- 3,000 – 500,000 messages/month
- Unlimited Team Members
- 10 Facebook Pages
- Live Chat
- Conditional Flow
- Book Appointments
- CSV Export
- Google Calendar, Bitrix, and Zoho CRM Integrations
- 90 Days of Data Storage
- Reports & Analytics
- Email and Call Support
Emperor – By quote
- Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
- Live Chat
- Conditional Flow
- Book Appointments
- CSV Export
- Customer Success Officer
- Google Calendar, Bitrix, and Zoho CRM Integrations
- Reports & Analytics
- Remove BotPenguin Branding
User Satisfaction
Positive Social Media Mentions
127
Negative Social Media Mentions
5
We are aware that when you choose to get a Live Chat Software it’s important not only to find out how professionals evaluate it in their reviews, but also to check whether the real clients and enterprises that purchased this software are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and BotPenguin reviews across a broad array of social media sites. The information is then displayed in an easy to digest form revealing how many clients had positive and negative experience with BotPenguin. With that information at your disposal you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Spanish
- French
- Portugese
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BotPenguin?
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
- Zoho CRM
- Google Calendar
- Bitrix
- Dropbox
- Eventbrite
- Freshsales
- GoDaddy
- Google Analytics
- Google Drive
- Google Sheets
- HubSpot
- MailChimp
- Outlook
- PayPal
- Salesforce
- Shipway
- Stripe
- Todoist
- Twilio
- Wix
- WordPress
- Zapier
- Zendesk
- Zoom
BotPenguin User Reviews
BotPenguin average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: BotPenguin has been a game-changer for my business. Their AI chatbots have made customer service easier and more efficient than ever before.
CONS: Everything is good according to me
The least favorable review
PROS: As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.
CONS: There is nothing i didn't like about botpenguin
More reviews from 8 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Simplify Your Chatbot Development with BotPenguin
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 21.03.2023
Company Size: N/A
Industry: N/A
PROS: BotPenguin offers incredibly affordable pricing for their advanced chatbot platform, making it accessible to businesses of all sizes
CONS: its chatbot
Highly Recommneded
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.03.2023
Company Size: 11-50 Employees
Industry: Chemicals
PROS: This is the best chaBotpenguin is an exceptional chatbot platform that offers a user-friendly interface, seamless integration with multiple messaging platforms, and highly customizable chatbot creation options. Their AI-powered chatbots have proven to be efficient and reliable, delivering outstanding results for businesses of all sizes. Highly recommended!tbot I've used so far
CONS: Botpenguin is an exceptional chatbot platform that offers a user-friendly interface, seamless integration with multiple messaging platforms, and highly customizable chatbot creation options. Their AI-powered chatbots have proven to be efficient and reliable, delivering outstanding results for businesses of all sizes. Highly recommended!
Easy to use
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 17.03.2023
Company Size: 51-100 Employees
Industry: N/A
PROS: It is cost efficient, Easy to use and it has a clean and intuitive design that makes it easy for users to navigate and use its features.
CONS: no problem as such
I recently had the chance to interact with your chatbot and I was thoroughly impressed.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 06.03.2023
Company Size: N/A
Industry: N/A
PROS: easy to install and interacted with your chatbot and wanted to share my feedback. The user interface and speed of the bot were both excellent
CONS: na
Effortlessly Automate Customer Support with Botpenguin A Powerful and User-Friendly Chatbot Platform
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.03.2023
Company Size: N/A
Industry: N/A
PROS: Botpenguin is a user-friendly and powerful chatbot platform that can help businesses of all sizes to automate their customer support and improve their customer engagement. The platform offers a wide range of features and tools that allow users to easily build, deploy, and manage chatbots on various channels such as Facebook Messenger, WhatsApp, and more.
CONS: Botpenguin is a user-friendly and powerful chatbot platform that can help businesses of all sizes to automate their customer support and improve their customer engagement. The platform offers a wide range of features and tools that allow users to easily build, deploy, and manage chatbots on various channels such as Facebook Messenger, WhatsApp, and more.
Review
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 27.02.2023
Company Size: N/A
Industry: N/A
PROS: BotPenguin has been a game-changer for my business. Their AI chatbots have made customer service easier and more efficient than ever before.
CONS: Everything is good according to me
My experience
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 16.02.2023
Company Size: 51-100 Employees
Industry: N/A
PROS: I was impressed with how easy it was to set up chatbot. The platform offers a variety of customization options, allowing us to create a chatbot, use templates and explore other add ons.
CONS: As of now, nothing.
BEST Chatbot ever
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.02.2023
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.
CONS: There is nothing i didn't like about botpenguin
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Simplify Your Chatbot Development with BotPenguin
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 21.03.2023
Company Size: N/A
Industry: N/A
Highly Recommneded
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.03.2023
Company Size: 11-50 Employees
Industry: Chemicals
Easy to use
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 17.03.2023
Company Size: 51-100 Employees
Industry: N/A
I recently had the chance to interact with your chatbot and I was thoroughly impressed.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 06.03.2023
Company Size: N/A
Industry: N/A
Effortlessly Automate Customer Support with Botpenguin A Powerful and User-Friendly Chatbot Platform
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.03.2023
Company Size: N/A
Industry: N/A
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