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User review of BotPenguin

My experience

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I was impressed with how easy it was to set up chatbot. The platform offers a variety of customization options, allowing us to create a chatbot, use templates and explore other add ons.

What aspects are problematic or could work better?

As of now, nothing.

What features/services would you like to see in future versions of this product?

Would like to have add on features such as creating more than one chatbot in free plan.

What specific problems in your company were solved by this product?

Customer support was provided as and when required.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

51-100 Employees

USAGE & IMPLEMENTATION

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Unlimited Websites
4
very good
Simple Offline Forms
4
very good
Flexible Assignment Rules
3
ok
Agent Training
5
amazing
Multiple Admins
4
very good

Smart Integrations

Social Media Integrations
4
very good
CRM Integrations
5
amazing
Help Desk Integrations
4
very good
Open API
3
ok

Advanced Chat Features

Comprehensive Visitor Information
4
very good
Social Discovery
4
very good
Easy Chat Transfers
5
amazing
Shortcut Messages
4
very good
Sneak Peek
5
amazing
Concurrent Chats
4
very good
Knowledge Database Integration
5
amazing
Multiple Widgets
4
very good
Agent Tag Routing
5
amazing
Agent Priority Tiers
4
very good

Premium Chat Functionalities

Proactive Chat
4
very good
File Exchange
5
amazing
Call-Me Requests
4
very good
Co-Browsing
5
amazing
Team Chat
4
very good
Post-Chat Surveys
5
amazing
SMS-to-Chat ($25-$35/month per line)
4
very good
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
4
very good
Configurable Click-to-Chat Buttons
4
very good
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
4
very good
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
4
very good
Push Notifications
5
amazing
SMS-to-Chat
4
very good