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User review of BotStar

A great tool to help digitize your business.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

BotStar is a young company compared to Chatfuel or Manychat, but I find BotStar's interface and ease of use to be its own highlight. Besides, from the moment I started using BotStar, I noticed that there are constantly new monthly updates.

What aspects are problematic or could work better?

- Having a free trial will be a big plus.
- More advance templates (There are many now but I believe it would be better to increase the variety of templates.)

What features/services would you like to see in future versions of this product?

For the needs of my company, everything is great and I think it would be better if BotStar focused on developing the community on social networking platforms (Facebook, Linkedin, etc..)

What specific problems in your company were solved by this product?

A few months ago BotStar added the ability to update CMS with CVS files, which is great as we no longer have to manually update hundreds of data.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

15$/month

What is your total annual cost for using this product?

180$

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No I did not

FEATURE DETAILS

Setup

Quick Installation
4
very good
Unlimited Websites
3
ok
Simple Offline Forms
5
amazing
Flexible Assignment Rules
4
very good
Agent Training
3
ok
Multiple Admins
3
ok

Smart Integrations

Social Media Integrations
4
very good
CRM Integrations
4
very good
Help Desk Integrations
3
ok
Open API
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
3
ok
Social Discovery
3
ok
Easy Chat Transfers
4
very good
Shortcut Messages
3
ok
Knowledge Database Integration
4
very good
Multiple Widgets
4
very good
Agent Tag Routing
4
very good
Agent Priority Tiers
3
ok

Premium Chat Functionalities

Proactive Chat
4
very good
Call-Me Requests
3
ok
SMS-to-Chat ($25-$35/month per line)
3
ok
Secure Data Transfer
4
very good

Customization

Custom Pop-Up
4
very good
Configurable Click-to-Chat Buttons
4
very good
Pre-Chat Form
3
ok
Custom Branding
5
amazing
Agent Photos
4
very good
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
4
very good
Push Notifications
4
very good
SMS-to-Chat
3
ok