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BotStar Review

BotStar
Our score: 8.0 User satisfaction: 100%

What is BotStar?

BotStar is a chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.

The platform provides users with a powerful visual editor designed to simplify chatbot development, enabling them to develop and deploy chatbots with a clear understanding of their audience.

With BotStar, businesses and organizations can create chatbots capable of carrying intelligent conversations. On top of that, these chatbots are constantly improving, learning the nuances of their audience’s languages as they go along.

Capable of initiating and pursuing conversations with website visitors, BotStar chatbots automatically captures relevant visitor information including inquiries, bookings, and orders as well as records conversion checkpoints. Audience segmentation and analytics deliver a clear picture of the customers, which gives users insights that they can use to drive their business forward.

Overview of BotStar Benefits

Intuitive Design Interface

BotStar comes with a powerful chatbot editor that is highly visual and graphical and very friendly at the same time. You don’t have to be an expert in to create fully functional chatbots.

You basically see what your chatbots look like that the process is akin to drawing doodles. Prior to going live, you can train and test your chatbots to unearth potential issues and add further improvements. With BotStar’s CMS functionality, you can define and manage your dynamic data with ease.

Know Your Audience Better

BotStar Chatbots gathers intelligence from all interactions with your site’s visitors and quickly identifies and captures significant data from which you can derive highly actionable insights.

Powerful audience segmentation tools enable you to slice and dice data based on your preferences. Segmentation filters such as location, gender, the devices used, and time help you identify opportunities that you just can’t get from anywhere else.

Knowing is half the battle, as the old adage goes. With BotStar, knowing your audience is a battle already won.

Scale Effortlessly

BotStar enables you to scale your chatbots as your business grows and requirements change. If you need to create more advanced chatbots, then you will definitely appreciate how BotStar allows you to integrate NodeJS coding, Nested & Modular Block, and NLP into the system.

Overview of BotStar Features

  • Powerful Visual Editor
  • Live Testing & Debugger
  • CMS
  • Audience Segments & Analytics
  • Conversions and Checkpoints
  • Broadcast
  • Live Chat
  • Human Takeover
  • Facebook Messenger
  • Website Widget
  • API and SDK
  • Broadcast Latest Business Updates
  • Create Campaigns for Weekly or Monthly Promotion
  • Available Chatbot Template

What Problems Will BotStar Solve?

1) Just-in-time Customer Support & Experience

Michele is a real estate agent who is always pressed for time. Between listing consultations, prospecting and a hundred other important tasks, valuable opportunities to engage with potential homebuyers and sellers can easily get her overlooked.

Thus, using BotStar chatbot helps her provide information about the interested property and take a customer request to schedule appointment promptly. It will note the preferred date and time, and notify her as soon as the conversation with the customer comes to the end, even it can marshal a great deal more information a lot quicker than a human support agent. In case the chatbot is unable to answer any particular question, it will easily direct the inquiry to customer service or sales representative to take it further.

Features: Save Appointment in Checkpoint; Available Chatbot Template; Define and Update Dynamic Data with CMS; Human Takeover Action

2) Handling Transactions & Generate Revenue

Donny Mark is a fashion store. Customers often send direct messages to the store for asking them the newest products such as jeans, shorts, shoes included price as well as taking orders. The customer service team that doesn’t offer 24-hour support can’t provide answers and save customer’s orders when the store is closed. However, chatbots don’t need to sleep. It can immediately tackle issues, rapidly answer customer no matter even during the weekends or middle of the night.

By using BotStar chatbot when the store is closed, customers still gain access to the information they need from Donny Mark. This is crucial for Donny Mark targeting millennials (who can be impatient) and for not losing valuable orders. Also, the owner can classify their customers into purchased or not purchased by adding tags for broadcasting promotional messages. This helps Donny Mark improve customer support and revenue generation.

Features: Classify Customer by Adding Tag; Broadcast Messages to Multiple Users; Define and Manage Data with CMS; Saving Customer Order with Checkpoint

3) Proactive Customer Interactions & Better Engagement

Harry is a marketing executive of a local restaurant. Harry often engages in passive customer interactions. That is, he only responds to inquiries but doesn’t begin the conversation with the customer. There are only two weeks to Christmas and he does not have enough time to create a bot and runs his marketing plan: give away a free drink for customer writing any review or booking a table reservation at his restaurant.

By using BotStar templates, Harry just creates his bot within 10 minutes. Moreover, he does not only send promptly his campaign to his customer but he can also gather customer feedbacks and even save customer booking for the next marketing campaign. Using BotStar chatbot helps Harry save time and increase customer engagement better.

Features: Broadcast Latest Business Updates; Create Campaigns for Weekly or Monthly Promotion; Available Chatbot Template

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

BotStar Position In Our Categories

Knowing that businesses have distinct business needs, it is practical that they avoid getting a one-size-fits-all, ”best” business program. Be that as it may, it is almost impossible to find such a software product even among branded software systems. The practical step to do is to set down the various chief aspects which require deliberation such as essential features, plans, skill aptitude of staff members, organizational size, etc. Thereafter, you should conduct the product research thoroughly. Browse through these BotStar analyses and look over each of the software products in your list in detail. Such all-encompassing product investigation can make sure you avoid unsuitable applications and choose the one that includes all the tools your company requires.

Position of BotStar in our main categories:

TOP 200

BotStar is one of the top 200 Customer Support Software products

BotStar is also listed in the following subcategories:

Organizations have unique needs and requirements and no software application can be perfect in such a situation. It is useless to try to find an ideal off-the-shelf software system that meets all your business needs. The intelligent thing to do would be to adapt the system for your special requirements, employee skill levels, budget, and other elements. For these reasons, do not rush and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your specific requirements. Do your groundwork, look into each short-listed system in detail, read a few BotStar Live Chat Software reviews, speak to the seller for clarifications, and finally select the product that offers what you require.

How Much Does BotStar Cost?

BotStar Pricing Plans:

Free Trial

Starter Plan

Free

Pro Plan

starts at $10/month

BotStar offers the following basic and enterprise pricing packages:

Starter – Free

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Limited Sequences
  • 20 Tags
  • 20 CMS Items
  • 500 Subscribers
  • BotStar Brand Persisted
  • Community Support

Starter Plan – starts at $10/month

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Unlimited Sequences
  • Unlimited Tags
  • Unlimited CMS Items
  • Uncapped Subscribers
  • Custom Brand Unlocked
  • VIP Direct Chat Support

User Satisfaction

Positive Social Media Mentions 6
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BotStar reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BotStar. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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BotStar Comparisons

What are BotStar pricing details?

BotStar Pricing Plans:

Free Trial

Starter Plan

Free

Pro Plan

starts at $10/month

BotStar offers the following basic and enterprise pricing packages:

Starter – Free

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Limited Sequences
  • 20 Tags
  • 20 CMS Items
  • 500 Subscribers
  • BotStar Brand Persisted
  • Community Support

Starter Plan – starts at $10/month

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Unlimited Sequences
  • Unlimited Tags
  • Unlimited CMS Items
  • Uncapped Subscribers
  • Custom Brand Unlocked
  • VIP Direct Chat Support

What integrations are available for BotStar?

BotStar integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Google Drive
  • HubSpot
  • Zendesk
  • PipeDrive
  • Copper
  • Google Sheets
  • Gmail
  • Twitter
  • Integromat
  • Wit.ai
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Reviewed By Louie Andre
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