User review
of BotStar
A potential app that worth the investment
-
by Rodriguez Acacia
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use and the design are definitely the biggest strengths of this app.
The drag and drop feature allows me to design the flow quite conveniently.
What aspects are problematic or could work better?
BotStar is regularly updated, but it comes with a lot of small bugs. Although not seriously affected, it is also a problem that developers need to pay attention to.
What features/services would you like to see in future versions of this product?
Phone applications or better live-chat feature.
What specific problems in your company were solved by this product?
Save time answering messages for employees.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
I got the code from Appsumo, so it cost me about 100$
What is your total annual cost for using this product?
As I said above, the Appsumo code was the life-time deal
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Appsumo ~100$
FEATURE DETAILS
Setup
Quick Installation very good
4
Simple Offline Forms ok
3
Flexible Assignment Rules ok
3
Agent Training very good
4
Multiple Admins very good
4
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations very good
4
Help Desk Integrations ok
3
Open API very good
4
Advanced Chat Features
Comprehensive Visitor Information ok
3
Social Discovery ok
3
Easy Chat Transfers very good
4
Shortcut Messages very good
4
Concurrent Chats ok
3
Knowledge Database Integration very good
4
Multiple Widgets amazing
5
Agent Tag Routing very good
4
Agent Priority Tiers ok
3
Premium Chat Functionalities
Proactive Chat very good
4
File Exchange ok
3
Call-Me Requests ok
3
Co-Browsing very good
4
Team Chat ok
3
Post-Chat Surveys very good
4
Secure Data Transfer ok
3
Customization
Configurable Click-to-Chat Buttons very good
4
Pre-Chat Form ok
3
Custom Branding very good
4
Agent Photos ok
3
White Label very good
4
Mobile
Mobile-Optimized Visitor Chat very good
4
Push Notifications amazing
5
SMS-to-Chat ok
3
