What are the best aspects of this product?
We can set a predetermined data into a platform operating as a chatbox in the conversation flow on your social channel such as websites or Facebook… When receiving the common questions from any stakeholders, it can strive out the setted information and immediately respond to that.
What aspects are problematic or could work better?
If we are new to the SaaS platform, it can be really hard to get familiar with building conversation flow and you need some technological understanding and logical mindset for sketching the communication model.
What features/services would you like to see in future versions of this product?
Integrating with Whatsapp and Instagram
What specific problems in your company were solved by this product?
As far as I can say it has been helping me a great deal not only in customer support but also selling.
By the instant reply to our customers, that get the users being answered about their concern without any effort figuring out any question from us.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
11-50 Employees
What is your industry?
Hospital & Health Care
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
What was the cost of implementing this product?
$245
What is your total annual cost for using this product?
About $2000
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
None
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