- Home Live Chat Software BotStar An easy to use platform & Everything is well documented.
- Why is FinancesOnline free
User review
of BotStar
An easy to use platform & Everything is well documented.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
The step-by-step tutorial is simple and straightforward, save tons of time for me.
What aspects are problematic or could work better?
There should be some kind of feedback tools to make it easier for users to report errors.
What features/services would you like to see in future versions of this product?
My business works in real estate, so having a smart delay feature will reduce the feeling of rushing to customers.
What specific problems in your company were solved by this product?
Instead of hiring 2 employees to respond to messages on Fanpage & Website, the Pro version has met the needs of my business. A great tool for my company to cut costs during the Covid-19 !
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Chatfuel
Why did you decide to change it?
Chatfuel is great but the price is quite high !
Are you satisfied with the change?
With the current price - definitely yes, especially when my business finances are affected by Covid-19.
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
15$ for the pro version + extra seats for my co-worker
What is your total annual cost for using this product?
Approx 200$
Did you get any discount for this product? How much?
I missed the discount but there some discount codes in the Appsumo page.
FEATURE DETAILS
Setup
Quick Installation very good
4
Simple Offline Forms very good
4
Flexible Assignment Rules very good
4
Agent Training ok
3
Multiple Admins very good
4
Smart Integrations
Social Media Integrations very good
4
CRM Integrations ok
3
Help Desk Integrations very good
4
Open API amazing
5
Advanced Chat Features
Comprehensive Visitor Information very good
4
Easy Chat Transfers ok
3
Shortcut Messages very good
4
Concurrent Chats very good
4
Knowledge Database Integration very good
4
Multiple Widgets ok
3
Agent Tag Routing ok
3
Agent Priority Tiers very good
4
Premium Chat Functionalities
Proactive Chat amazing
5
File Exchange ok
3
Call-Me Requests very good
4
Co-Browsing very good
4
Team Chat ok
3
SMS-to-Chat ($25-$35/month per line) very good
4
Secure Data Transfer amazing
5
Customization
Custom Pop-Up very good
4
Configurable Click-to-Chat Buttons ok
3
Custom Branding amazing
5
Agent Photos ok
3
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat very good
4
Push Notifications very good
4
SMS-to-Chat very good
4
