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User review of BotStar

Exellent platform for guiding students

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Every day our school receives tons of common questions about curriculum and relevant information regarding admission procedure as well. Thanks to employing chatbot from BotStar, help us overcome striving data/c details of different courses at school; additionally, it can automatically respond and guide the students and interested parties according to predefined phrase in the admission process

What aspects are problematic or could work better?

We did need a support from BotStar for setting condition in each flow because we dont master in it and customise messages

What features/services would you like to see in future versions of this product?

Everything is okay for our operation so far, but BotStar should fix some bugs displaying their app.

What specific problems in your company were solved by this product?

We do not no longer stuck into finding information for answering to each students, it also make the applicants much more satisfied and convenient during the procedure process

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Education Management

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

~250$

What is your total annual cost for using this product?

$3000

Did you get any discount for this product? How much?

None

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Unlimited Websites
5
amazing
Simple Offline Forms
5
amazing
Flexible Assignment Rules
5
amazing
Agent Training
5
amazing
Multiple Admins
5
amazing

Smart Integrations

Social Media Integrations
5
amazing
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
5
amazing
Social Discovery
5
amazing
Easy Chat Transfers
5
amazing
Shortcut Messages
5
amazing
Sneak Peek
5
amazing
Concurrent Chats
5
amazing
Knowledge Database Integration
5
amazing
Multiple Widgets
5
amazing
Agent Tag Routing
5
amazing
Agent Priority Tiers
5
amazing

Premium Chat Functionalities

Proactive Chat
5
amazing
File Exchange
5
amazing
Call-Me Requests
5
amazing
Co-Browsing
5
amazing
Team Chat
5
amazing
Post-Chat Surveys
5
amazing
SMS-to-Chat ($25-$35/month per line)
5
amazing
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
5
amazing
Configurable Click-to-Chat Buttons
5
amazing
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
5
amazing
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
5
amazing
Push Notifications
5
amazing
SMS-to-Chat
5
amazing