- Home Live Chat Software BotStar Great tool to apply in university or SMEs project !
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User review
of BotStar
Great tool to apply in university or SMEs project !
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by Quân Nguyễn Hồng
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
As a student, the price for the pro version is affordable. Besides, the platform is quite easy to learn to use as well as easy to fix when there are errors. Especially, controlling multiple chatbots at the same time is also simple.
What aspects are problematic or could work better?
Having more documentation for advanced features like APIs, coding combinations, etc.. would be great.
What features/services would you like to see in future versions of this product?
Smart delay feature and more templates.
What specific problems in your company were solved by this product?
Thanks to BotStar, I was able to apply chatbot to some SMBs and clubs on campus, thereby developing my relationships and skills.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Manychat and Chatfuel and some other local chatbot platforms.
Why did you decide to change it?
Their price was too high for me at that time and still quite expensive at the moment.
Are you satisfied with the change?
Definitely!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
about 100$ for life time deal
What is your total annual cost for using this product?
100-120$
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Appsumo deal for a life time code.
FEATURE DETAILS
Setup
Quick Installation amazing
5
Unlimited Websites amazing
5
Simple Offline Forms very good
4
Flexible Assignment Rules very good
4
Agent Training ok
3
Multiple Admins very good
4
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations very good
4
Help Desk Integrations very good
4
Open API amazing
5
Advanced Chat Features
Comprehensive Visitor Information very good
4
Social Discovery amazing
5
Easy Chat Transfers very good
4
Shortcut Messages ok
3
Concurrent Chats amazing
5
Knowledge Database Integration amazing
5
Agent Tag Routing very good
4
Agent Priority Tiers ok
3
Premium Chat Functionalities
Proactive Chat very good
4
File Exchange amazing
5
Call-Me Requests amazing
5
Team Chat amazing
5
Secure Data Transfer ok
3
Customization
Custom Pop-Up amazing
5
Configurable Click-to-Chat Buttons very good
4
Pre-Chat Form very good
4
Custom Branding amazing
5
Agent Photos amazing
5
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat amazing
5
Push Notifications amazing
5
SMS-to-Chat very good
4
