User review
of BotStar
I love it!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It includes all of the features you'll need to design and conduct online marketing campaigns, as well as add, remove, and update any information on users who communicate with your bot, engage with an audience, and receive feedback. As a result, it's a great fit for S&M firms on a tight budget.
What aspects are problematic or could work better?
So far, everything has gone well. They simply need to update some of their paperwork, as some of them are outdated.
What features/services would you like to see in future versions of this product?
Live Chat is the promising product so I hope to see it in BotStar
What specific problems in your company were solved by this product?
Beautiful conversational landing pages and a superb lead generation tool can be created.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Manychat, Landbot
Why did you decide to change it?
Too expensive. Customer service is not good
Are you satisfied with the change?
Yes. I have
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$15/month
What is your total annual cost for using this product?
$200
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Không
FEATURE DETAILS
Setup
Quick Installation amazing
5
Unlimited Websites amazing
5
Simple Offline Forms very good
4
Flexible Assignment Rules amazing
5
Agent Training amazing
5
Multiple Admins very good
4
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations amazing
5
Help Desk Integrations amazing
5
Open API amazing
5
Advanced Chat Features
Comprehensive Visitor Information amazing
5
Social Discovery amazing
5
Easy Chat Transfers amazing
5
Shortcut Messages amazing
5
Sneak Peek very good
4
Concurrent Chats amazing
5
Knowledge Database Integration amazing
5
Multiple Widgets amazing
5
Agent Tag Routing amazing
5
Agent Priority Tiers amazing
5
Premium Chat Functionalities
Proactive Chat amazing
5
File Exchange amazing
5
Call-Me Requests very good
4
Co-Browsing amazing
5
Team Chat very good
4
Post-Chat Surveys amazing
5
SMS-to-Chat ($25-$35/month per line) very good
4
Secure Data Transfer amazing
5
Customization
Custom Pop-Up amazing
5
Configurable Click-to-Chat Buttons amazing
5
Pre-Chat Form amazing
5
Custom Branding amazing
5
Agent Photos amazing
5
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat amazing
5
Push Notifications amazing
5
SMS-to-Chat amazing
5
