- Home Live Chat Software BotStar Reasonable price & works better than what my team expected.
- Why is FinancesOnline free
User review
of BotStar
Reasonable price & works better than what my team expected.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
My business has a lot of data in excel files, and the fact that BotStar integrates with the ability to update CSV files save me lots of time.
What aspects are problematic or could work better?
BotStar has a lot of tools and integrations so I think it would be great to have more documents or a place for people to share their creations.
What features/services would you like to see in future versions of this product?
- An application on ios, android to check or manage, edit on smartphone.
- Smart delay feature
What specific problems in your company were solved by this product?
My business can reach more customers and improve their satisfaction by providing a much better, faster experience.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Design
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
15$/ month for 50k sessions
What is your total annual cost for using this product?
180$
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Setup
Quick Installation amazing
5
Unlimited Websites ok
3
Flexible Assignment Rules ok
3
Agent Training very good
4
Multiple Admins very good
4
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations very good
4
Help Desk Integrations ok
3
Open API amazing
5
Advanced Chat Features
Comprehensive Visitor Information very good
4
Social Discovery ok
3
Easy Chat Transfers very good
4
Shortcut Messages ok
3
Multiple Widgets very good
4
Agent Priority Tiers very good
4
Premium Chat Functionalities
Proactive Chat amazing
5
File Exchange very good
4
Call-Me Requests amazing
5
Co-Browsing ok
3
Team Chat ok
3
Post-Chat Surveys very good
4
SMS-to-Chat ($25-$35/month per line) very good
4
Customization
Custom Pop-Up amazing
5
Configurable Click-to-Chat Buttons very good
4
Custom Branding amazing
5
Agent Photos ok
3
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat very good
4
Push Notifications amazing
5
