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User review of BotStar

Simple to use and powerful features

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

- Create a communication channel on Facebook or Website
- Segment my audience
- Provide customer support 24/7
- Run FB ads to target my ideal buyers
- Automate my process as much as possible

What aspects are problematic or could work better?

For now, I haven’t seen any problems when using BotStar, maybe because most of my problems always are considered and solved in time by their support team.

What features/services would you like to see in future versions of this product?

I want to see more integration with BotStar, especially in payment

What specific problems in your company were solved by this product?

BotStar helps me a lot when building a bot from simple to advance with their documentation and tutorials. I like it. Also, I can reach out to more customers and improve their satisfaction by providing a much better experience.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

15$/month

What is your total annual cost for using this product?

180$

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Setup

Quick Installation
4
very good
Unlimited Websites
3
ok
Simple Offline Forms
3
ok
Flexible Assignment Rules
5
amazing
Agent Training
4
very good
Multiple Admins
5
amazing

Smart Integrations

Social Media Integrations
4
very good
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
4
very good

Advanced Chat Features

Comprehensive Visitor Information
4
very good
Social Discovery
5
amazing
Easy Chat Transfers
5
amazing
Shortcut Messages
4
very good
Sneak Peek
5
amazing
Concurrent Chats
5
amazing
Knowledge Database Integration
4
very good
Multiple Widgets
3
ok
Agent Tag Routing
4
very good
Agent Priority Tiers
4
very good

Customization

Custom Pop-Up
5
amazing
Configurable Click-to-Chat Buttons
4
very good
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
4
very good
White Label
5
amazing