Do not use Braintree, read below for why

What are the best aspects of this product?

Nothing, read below to learn why we would never recommend them.

What aspects are problematic or could work better?

Braintree Payments  (a PayPal company) is a scam and nobody should sign up for it.

We have used it for exactly 10 days before we had to pull the plug from using it. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. When we signed up with  Braintree Payments, we have told them that we would like to be paid in USD and that USD should be the default currency of the account. We've added a USD bank account to our Braintree account, it is a USD account even that the bank itself is located in Cyprus. So we had a USD account, were paid in USD, and we have asked them to settle the payments into a USD account. However, to our horror, we've discovered that Briantree FORCES us to convert our funds to Euro before they made the deposit into our bank account, converting the USD to Euro with a horrible rate (of course) which ended up with a total processing fee of 8%. We, of course, stopped using them immediately, and they refused to compensate us for this little scam that they've pulled on us, saying that if we wanted to settle in USD, we would have to apply again. 

I want to stress, again, that we were told that our "default currency" is USD and not in a million years we would imagine that for "some reason" (the reason being - they want to make more profit) they would FORCE us to convert the funds to Euro before settling. Again, the real reason that they are doing this is so they can make some extra cash on the currency conversion spread. This is something that PayPal, which owns Braintree has been doing for years, and there were and are dozens of lawsuits against PayPal around the world for them forcing all sorts of fees relating to currency conversions on their customers.
We would recommend everybody to avoid this company.

What features/services would you like to see in future versions of this product?

We would like them not to be a total scam.

What specific problems in your company were solved by this product?

Braintree is a credit card processing company that should not be trusted.

Are you a current user of this product?

Yes