A dynamic platform that helps you gain insights across social media platforms.

What are the best aspects of this product?

I can trust this software to help me obtain the data that I need from social media sources to find out the things that people say regarding our current business. From there, we take time to reply to their comments and offer assistance in the best way possible. Dealing with online influencers taught us to handle issues efficiently and to work harder to develop our brand continuously. Working with a reliable software like Brand24 made a difference.

What aspects are problematic or could work better?

I’ve noticed that the UI is designed differently to accommodate all the features on a single screen. This can cause a little bit of challenge to all newbies out there. I also went through some setbacks while learning the program, but I was able to get past it eventually.

What specific problems in your company were solved by this product?

This product plays a significant role in how we run our business by helping us analyze online trends by reporting all mentions that are related to our company. When we have all the feedback, the next step would be to send our response to the concerned parties immediately and close off any of their issues the fastest way possible. When you do this, we continue to show our clients how much we care for them that we are willing to go above and beyond what is expected from us.

Are you a current user of this product?

No