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Brand24 Review

Brand24
Our score: 8.5 User satisfaction: 95%

What is Brand24?

Brand24 serves as your social media listening post so you get to be aware what people are talking regarding your product, brand, business, and industry. This is crucial especially today when most people are on social media. You need to know if people are posting negative or positive comments about you, letting you know the pulse of your audience and letting you respond promptly. Brand24 gives you the tools to do these and more.

The cloud hosted software provides an intelligent platform where you can track and identify people online who post comments about your business and products. Social media comments and mentions travel fast and can be shared easily. This is why Brand24 is built for speed with the capability to capture comments in real-time, right after you publish your posts on social media. It enables you to give immediate response and resolution to issues and negative comments while also interacting quickly to positive feedback.

Brand24 supports monitoring major social media platforms like Facebook, Twitter and Instagram, and integrates with Slack. It comes with built in marketing analytics where you can extract helpful insights to guide you in making data-based decisions. It is applicable for businesses of all sizes and available in three pricing packages that cater to the needs of individuals and small businesses as well as large enterprises.

Overview of Brand24 Benefits

Uncover what the public is saying and take action

View in real-time what people are commenting online about your company and products, or even about the industry your business belongs. You get immediate access to comments and mentions, and even track keywords, to see how your business is perceived by the public so you can make timely replies and take the right actions both for complaints and compliments. Making the proper actions and decisions redounds to increased customer satisfaction, better customer experience, and positive bottom line.

Spot issues at the onset

On social media, posting of complaints and issues has a ripple effect and can quickly escalate. With Brand24’s mention feeds and alert tools, you can swiftly identify negative comments and deal with them immediately before they go out of control. This shows your customers and audience that you’re always on the lookout for their concerns. Your quick response reinforces your brand’s professional reputation and this, too, travels around fast on social media.

Identify top influencers for your brand

Nothing beats having your product or business positively mentioned by social media influencers who have huge fan base and following. Any comment by them of your brand is amplified a thousand times over and that’s essentially free marketing that you can leverage. Brand24’s influence scoring tool tracks and identifies influencers, giving you the opportunity to engage, partner and work with them to further promote your brand.

Get vital analysis and statistics

Brand24 gives you tools to analyze volume of discussions and mentions, gauge sentiment, determine your reach, and understand the quantity and quality of the entire buzz surrounding your brand. You get scores and numbers that matter so you are well aware how you are perceived and can make improvements based on audience feedback and requests.

Overview of Brand24 Features

  • Marketing analytics
  • Mentions feed
  • Social insights
  • Influencer score
  • Sentiment analysis
  • Collaboration Tools
  • Topic Grouping
  • Social Search
  • Competitor Knowledge
  • Discussion volume chart
  • Data exporting
  • Alerts
  • Filters
 

Brand24 Position In Our Categories

Since companies have specific business-related demands, it is prudent they abstain from preferring a one-size-fits-all, ”best” system. Nonetheless, it would be difficult to stumble on such application even among popular software systems.
The right thing to do is to take note of the numerous essential functions which call for a research like crucial features, budget, technical skill capability of staff, company size, etc. Thereafter, you should follow through the research systematically. Read some of these Brand24 analyses and look over each of the software systems in your shortlist in detail. Such detailed product investigation makes sure you circumvent poorly fit applications and subscribe to the one which includes all the function you require business requires.

Position of Brand24 in our main categories:

Brand24 is also listed in the following subcategories:

It's essential to keep in mind that hardly any service in the Social Media Monitoring Software category is an ideal solution that can meet all the goals of various business types, sizes and industries. It may be a good idea to read a few Brand24 Social Media Monitoring Software reviews first as certain software can excel exclusively in a really narrow set of applications or be created with a very specific industry in mind. Others can operate with an idea of being easy and intuitive and as a result lack complicated functionalities welcomed by more experienced users. You can also come across solutions that cater to a broad group of users and offer a rich feature base, but that frequently comes at a more expensive cost of such a software. Make sure you're aware of your needs so that you pick a software that offers specifically the elements you look for.

How Much Does Brand24 Cost?

Brand24 Pricing Plans:

Free Trial

Personal Plus

$49/month

Professional Premium

$99/month

Professional Max

$399/month

Personal Plus ($49/month)

  • 5 keywords
  • 50K mentions/month
  • 5 users
  • Updated every 12hrs
  • Data analysis
  • Sentiment analysis
  • Mobile app
  • Slack integration

Professional Premium ($99/month)

  • 10 keywords
  • 400K mentions / mo
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile app
  • Slack integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export

Professional Max ($399/month)

  • 25 keywords
  • 1 million mentions/month
  • 99 users
  • Real-time update
  • Data analysis
  • Sentiment analysis
  • Mobile app
  • Slack integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant

User Satisfaction

Positive Social Media Mentions 121
Negative Social Media Mentions 4

We realize that when you make a decision to buy Social Media Monitoring Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Brand24 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Brand24. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Brand24 Comparisons

Brand24 user reviews

Brand24 – My Hidden Digital Weapon!

Read full review >
Milosz Krasinski
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 1-10 Employees Industry: Management Consulting

What are Brand24 pricing details?

Brand24 Pricing Plans:

Free Trial

Personal Plus

$49/month

Professional Premium

$99/month

Professional Max

$399/month

Personal Plus ($49/month)

  • 5 keywords
  • 50K mentions/month
  • 5 users
  • Updated every 12hrs
  • Data analysis
  • Sentiment analysis
  • Mobile app
  • Slack integration

Professional Premium ($99/month)

  • 10 keywords
  • 400K mentions / mo
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile app
  • Slack integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export

Professional Max ($399/month)

  • 25 keywords
  • 1 million mentions/month
  • 99 users
  • Real-time update
  • Data analysis
  • Sentiment analysis
  • Mobile app
  • Slack integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant

What integrations are available for Brand24?

Brand24 integrates with Slack and is capable of monitoring Facebook, Twitter, and Instagram.

Brand24 average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Milosz Krasinski

PROS: Live alerts and automated sentiment analysis as well as filters working for me the best! Influencer score feature is truly superb!

CONS: I would like to have an option of CSV sheet so I could import all the websites as spam and ignore them in my future projects.

Reviewed 3 weeks ago

Read full review >

The least favorable review

Milosz Krasinski

PROS: Live alerts and automated sentiment analysis as well as filters working for me the best! Influencer score feature is truly superb!

CONS: I would like to have an option of CSV sheet so I could import all the websites as spam and ignore them in my future projects.

Reviewed 3 weeks ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Brand24 – My Hidden Digital Weapon!

Read full review >
Milosz Krasinski
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 1-10 Employees Industry: Management Consulting

PROS: Live alerts and automated sentiment analysis as well as filters working for me the best! Influencer score feature is truly superb!

CONS: I would like to have an option of CSV sheet so I could import all the websites as spam and ignore them in my future projects.

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Reviewed By Louie Andre
Page last modified
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