A platform that allows you to read and listen to what others have to say about your brand on Facebook.

What are the best aspects of this product?

It is a non-complex and straightforward tool that allows you to listen to the voices that say something about your brand and service. These voices are often unheard and ignored, but they play a significant role in influencing others, especially if they are not given the attention that they deserve. Brand24 gives you access to view these online comments, tags, blogs and videos so you can directly reply to them talk about what went wrong.

What aspects are problematic or could work better?

One of the significant downsides of this product is that the software itself puts a limit on your keyword search. Meaning you need to choose your keywords wisely before entering it in the search bar. If you don’t, then you won’t be able to maximize your search, and you’d be a force to repeat the procedure, which can be very time-consuming.

What specific problems in your company were solved by this product?

We highly utilize and recommend Brand 24 to all businesses out there to give them an idea of how their products and services fare to other companies. I use this as often a possible so that I will always be updated regarding the things that bother our clients. Plus Brand24 can retrieve a massive amount of historical data that can help you come up with trend research and a set of realistic action plans to help you achieve your goals.

Are you a current user of this product?

No