A reliable platform that gives us a heads up on how to address relevant issues.

What are the best aspects of this product?

We have tried searching for a platform that can help us view online mentions about our brand. So far, Brand24 is the only one that stood out because of its extraordinary capabilities to filter reviews and comments in just a short period. I start my day by collating everything that I can capture online and reach out to those people via personal messaging or calling them to figure out how we can help them out. Also, I am thankful to some of the staff of Brand24 for always accommodating my questions and concerns. We won’t be able to achieve our goals without their help and extra patience.

What aspects are problematic or could work better?

I am very grateful that Brand24 is there to help us guide our business. So it's not my place to complain about anything.

What specific problems in your company were solved by this product?

It gives us a bird’s eye view of how people see and think about us. Not all clients can straightforwardly tell us their issues, so most of them take it out on social media. It's pretty understandable that once we read all those comments, we do our best to reach out to them one by one to settle things.

Are you a current user of this product?

No