An effective platform that helps you figure out what goes on in social media.

What are the best aspects of this product?

We must increase our social media presence by keeping in touch with our customers as often as possible. Even short conversations do matter a lot to most people, which they remember the most. Brand24 has proven that it can help you collect information regarding what people think about your company without compromising their privacy.

What aspects are problematic or could work better?

I like to dig into people’s minds by reading their comments and opinions about our brand. I rely on Brand24 to gather that information, but it sometimes takes longer than expected, which leaves me frustrated about the situation. We look forward to developing their analytics and reporting for a better functioning app that we can truly maximize.

What specific problems in your company were solved by this product?

It helps us comprehensively analyze our client's needs, wants, and what we can do to serve them better. This app allows clients to make more informed decisions and voice their opinions without the fear of being judged or misunderstood by the public. The more they mention our company in their comments, the more chances they will notice.

Are you a current user of this product?

Yes