An impressive tool that gives superb insight.

What are the best aspects of this product?

An easy-to-understand User Interface. It comes with colored graphs and metrics that are neatly laid out on the dashboard. Everything is basically simple to look at. These can be altered in showing data that you've tagged and what changes should be made to give a represenation of what's being measured.

What aspects are problematic or could work better?

There are certain points of concern. Query setup can lead to some confusion. It would feel as if you need to go back to programming school just to know your way around it. But once you're familiar with things and you know what you really need to do, then everything is second nature.

What specific problems in your company were solved by this product?

We've been utilizing this tool for constant monitoring of social media data. We're also using it for social media analysis. The processes we've faced the past several months are simpler. A heap of thanks for this tool in making it possible.

Are you a current user of this product?

Yes