We love Brandwatch, and customers love it even more

What are the best aspects of this product?

I have no words to describe the many ways Brandwatch helped me and my team, but the highlight are definitely ad hoc queries. I'm not that experienced, but I don't think there is a better performer in that aspect. On top of that, we got to involve our account management team, and they're using the charts every day, impressed by how streamlined analysis can be. Clients find it amazing too, as we present data to them in many interesting ways, and we're making our work appear really comprehensive.

What aspects are problematic or could work better?

There is really nothing to dislike about Brandwatch, it is perfect.

What specific problems in your company were solved by this product?

We are analysing both data and conversations for our clients, and they love our work. Ever since we started pulling data and presenting with it, our work has been appeciated, and we're gaining more and more customers due our good reputation. To be completely honest, I think we've never performed this good.

Are you a current user of this product?

Yes