User review
of Brightpearl
Solution to Our Stock Management Needs
-
by Toni
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I really admire the inventory tracking in Brightpearl. It's really simple and reliable too. There are no ambiguities regarding any items so everything is crystal clear. On top of that, the customer support is great. they respond quickly and make sure the problem is resolved. The agents are always there and asking for updates so that we get the best possible services.
What aspects are problematic or could work better?
It's a little bit laborious when it comes to getting used to the software. The reporting features, tracking, order history are all great but it takes a bit of time.
What specific problems in your company were solved by this product?
Previously we had trouble with the inventory. We were never sure about our inventory count. Brightpearl has resolved hte issue because it's a ccurate and reliable. A bigger plus point is that we can keep all the data in Brightstore unlike the previous one where we had to keep it separately.
Are you a current user of this product?
Yes
Vendor Reply
Here’s how the company that owns Brightpearl replied to this user review:
Hi Toni,
Thank you so much for sparing the time to drop us a review. We really appreciate it.
It's great that you find our inventory management and tracking so useful. We know that when you're selling through different channels you want a clear view and a tight control on your stock, I'm glad that you feel Brightpearl gives you that.
Thank you for your feedback on starting out with Brightpearl. The functionality of the platform is broad to encompass the requirements of our varied customer base so by it's nature there's a lot under the hood. However implementation team take our new customers through the platform as part of their training and show them what they need to know to start out. After that, our release notes are the best way to keep up to date. You can find the most recent one here: https://help.brightpearl.com/hc/en-us/articles/360000760591-Release-Notes-February-2018.
We appreciate the glowing feedback about our customer service too. Both our Customer Success and Support teams work hard to help you when you need it so your praise validates their efforts. I'll be sure to pass it on.
Thank you again,
Tom
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
