More than just a vendor. They’re a trusted business partner!

What are the best aspects of this product?

There are plenty of things to like about them. But I have some clear favorites. Their APIs are really great. Customer support and professional service has been top notch (so far). And Jive integration is available.

What aspects are problematic or could work better?

When you currently have a fragmented operation, a Personal Management model is needed. This is true when dealing with a number of subsidiaries, countries, and line of business. Viewing persona as they take part in varying environment can be done. But it requires heavy labour to carry it all out.

What specific problems in your company were solved by this product?

We're seeking a way to get our users engaged in our communities. The reason is to acquire more content, enhancing our own content making mode, and determining power users/influencers so we can spot and reward them to sustain our community's health.

Are you a current user of this product?

Yes