Bunchball Nitro Review

PROS: I have to say that the storefront is the perfect widget within the Bunchball. We are able to distribute thousands of hundreds of points on a monthly basis and we have found zero percent error rate into transactional components that are associated with crediting, debiting and reporting on the fulfilled items, points spent and on points issued.

CONS: Drawing an analogy with its technology is as same as building a house and getting the toolbox with hammer, screwdriver and wrench. It is possible to do that, but one thing you should know about Bunchball is the fact that they offer software and not consultant. So, don’t ask them to provide you with some advice or even expertise. This software offers you great set of tools and building of the whole process is only your vision and not theirs. I have found that some of the capabilities cannot be applicable and the tools they offer are basic and in most cases are not relevant to us. You need to use it for trophies, leaderboards, badges and feeds in order to recognize success. You have to design support and build on your own.

PROS: There are plenty of things to like about them. But I have some clear favorites. Their APIs are really great. Customer support and professional service has been top notch (so far). And Jive integration is available.

CONS: When you currently have a fragmented operation, a Personal Management model is needed. This is true when dealing with a number of subsidiaries, countries, and line of business. Viewing persona as they take part in varying environment can be done. But it requires heavy labour to carry it all out.

PROS: Bunchball's people have been great from the beginning. They know plenty and have been a big help. Making use of the control panel is simple. It helped us post challeges efficient on our site and swap out current ones. APIs were really simple to do.

CONS: We had to do some workaround with codes for customizations to fully take effect. We could use some added flexbility within the console. All in all, we were satisfied with how we were able to implement things.

PROS: I am very satisfied with their customer service, they are very responsive, helpful and knowledgeable. Bunchball’s control panel is easy to use. We are able to post challenges to our site quickly and efficiently and even to change the existing ones. The API’s is easy to use, we were allowed to make some customizations if needed.

CONS: In order to customize fully we needed to do some code-work. We could have used it in more flexible ways. All in all, we were very satisfied with the implementation and usage of the product.

PROS: I love how it's able to monitor activities and advocate branding. Its targeting functionality and loyalty card customer are excellent. Marketing via e-mail is needed at the hour and properly addressed.

CONS: It would've been nice to have some kind of segmentation level within the filters. It would've been great if they were able to do this while building on dashboards.

PROS: Bunchball interface is easy to learn and use. You can easily integrate its capabilities into other products you use. Its customer service team are always here to support you in your work and they provide helpful lessons/tutorials so you can use the software to its fullest.

CONS: Within this software you can find great features, but you need to customize some things to some level. It takes a bit more work and time to get things work the way you want.