Affordable and flexible solution

What are the best aspects of this product?

This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.

What aspects are problematic or could work better?

The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.

What specific problems in your company were solved by this product?

C2Atom helps us to centralize all requests from one place. Many of our engineering departments create their projects into C2 because they can easily manage all the requests. We are able to standardize our processes so we can easily save time and money. It provides us with huge amount of data for the number of requests, major problems. It helps us to manage our resources and to track and solve our major problems.

Are you a current user of this product?

Yes