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IT Service Management Software

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What is C2 ATOM?

C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support by improving their ITSM/Service Desk capabilities, ranging from incident management, problem management, change management, access management, knowledge management, and more. The software also provides users with a powerful set of asset management capabilities, including tracking unlimited number of assets and automating preventive maintenance among others.

With C2 ATOM, businesses can achieve full automation of their workflows without touching any codes. The software enables the full automation of critical processes, including escalation, custom trigger creation, asset management, task assignment, approvals, and more.

Overview of C2 ATOM Benefits

C2 ATOM provides businesses with an integrated IT service management software that specifically built to help users deliver highly refined quality service. The software also functions as an ITIL-ready and codeless service desk created to help your business become fully automated and implement the best-in-class ticketing service. Multiple filtered service catalogs are built around the platform, making it very user-friendly and enabling it to seamlessly connect to all the other features of the solution. This intuitive application core is intended as a management tool used on a daily basis.

More than being an IT application, C2 offers users with robust and extremely versatile enterprise service management solutions for either On-Premise or Cloud installation. This allows businesses to fully leverage IT as a real partner for business. Intuitive configuration and fast onboarding expedite software transition while you don’t have to tweak or modify a single line of code or dread the next upgrade.

With C2 ATOM, your business is able to work faster and better, enabling your teams to work in coordination with each other, resulting in excellent service for your clients. his integrated system also makes it easy for organizations to scale up by cross-departments service catalogs and allow the use of self-service portals to take off the workload off agents.

Overview of C2 ATOM Features

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Project Management
  • Event Management
  • Access Management
  • Service Catalog
  • Self-Service Web Portal
  • Knowledge Base
  • User Surveys
  • SLAs
  • Files and Screenshots
  • Attachment
  • Asset Tracking
  • Inventory Management
  • Asset Discovery
  • Purchase Order Management
  • Software Asset Management
  • Reporting and Analytics

What Problems Will C2 ATOM Solve?

1. Inefficient request follow up generates low customer satisfaction

C2 ATOM supports ITIL-Framed processes, helping IT team to deliver high quality services through TIncident management, problem management, change management, asset management (ITAM), CMDB, demand management, service catalog, self-service portals, knowledge management, and more are supported through the C2 ATOM solution. Built-in Email integration and service level agreements can also be relevant to improve follow ups.

2. Inability to have a good data-driven overview of support, customer service or service management processes

To justify certain actions and to effectively assess the current situation, the C2 ATOM solution offers relevant performance indicators recognized by the industry. These are visually presented in graphical form and are customizable. From the perspective of cost justification and/or resources, these tools are essential and promote a return on investment.

Customizable dashboard functions are also included in the application. Easy to use, this dashboard ensures an optimum overview of the activities from the ITSM software. C2 ATOM facilitates the decision-making and reduces reaction time.

3. So many manual recurring actions and tasks for everyone; Need to automate processes

Automation is an integral part of the solution with an easy to built business rules manager. Escalating tasks, notes and processes enables dynamic and efficient workflows.

The automated C2 ATOM functions allow:

  • automated assignment of tasks to resources
  • timelines of internal resources
  • transparency of the process
  • managing requests for services and therefore, improving user experience

Awards & Quality Certificates

C2 ATOM Position In Our Categories

Position of C2 ATOM in our main categories:


C2 ATOM is one of the top 100 Customer Support Software products


C2 ATOM is one of the top 100
Customer Support Software products

C2 ATOM is also listed in the following subcategories:

IT Service Management Software#9

Since each enterprise has unique business wants, it is advisable for them to refrain from seeking a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such an app even among widely used software applications. The intelligent thing to do would be to catalog the various essential aspects that require consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some C2 ATOM reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive homework can ensure you reject ill-fitting systems and zero in on the app that offers all the elements you need for business success.

How Much Does C2 ATOM Cost?

C2 ATOM Pricing Plans For Enterprises & Small Business:

C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Small Teams – $50/user/month

  • Teams up to 5 users

Across your Business – $65/user/month

  • Teams with more than 6 users

Custom Cloud – By quote

  • Private and hybrid deployment for enterprises

User Satisfaction

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and C2 ATOM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with C2 ATOM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • France
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are C2 ATOM pricing details?

C2 ATOM Pricing Plans:

C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Small Teams – $50/user/month

  • Teams up to 5 users

Across your Business – $65/user/month

  • Teams with more than 6 users

Custom Cloud – By quote

  • Private and hybrid deployment for enterprises

What integrations are available for C2 ATOM?

C2 Atom is designed to work with database management systems, software, CRM, ERP and other management tools you may already have in place.

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