C2 ATOM Review
What is C2 ATOM?
C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support by improving their ITSM/Service Desk capabilities, ranging from incident management, problem management, change management, access management, knowledge management, and more. The software also provides users with a powerful set of asset management capabilities, including tracking unlimited number of assets and automating preventive maintenance among others.
With C2 ATOM, businesses can achieve full automation of their workflows without touching any codes. The software enables the full automation of critical processes, including escalation, custom trigger creation, asset management, task assignment, approvals, and more.
Show MoreOverview of C2 ATOM Benefits
C2 ATOM provides businesses with an integrated IT service management software that specifically built to help users deliver highly refined quality service. The software also functions as an ITIL-ready and codeless service desk created to help your business become fully automated and implement the best-in-class ticketing service. Multiple filtered service catalogs are built around the platform, making it very user-friendly and enabling it to seamlessly connect to all the other features of the solution. This intuitive application core is intended as a management tool used on a daily basis.
More than being an IT application, C2 offers users with robust and extremely versatile enterprise service management solutions for either On-Premise or Cloud installation. This allows businesses to fully leverage IT as a real partner for business. Intuitive configuration and fast onboarding expedite software transition while you don’t have to tweak or modify a single line of code or dread the next upgrade.
With C2 ATOM, your business is able to work faster and better, enabling your teams to work in coordination with each other, resulting in excellent service for your clients. his integrated system also makes it easy for organizations to scale up by cross-departments service catalogs and allow the use of self-service portals to take off the workload off agents.
Show MoreOverview of C2 ATOM Features
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Project Management
- Event Management
- Access Management
- Service Catalog
- Self-Service Web Portal
- Knowledge Base
- User Surveys
- SLAs
- Files and Screenshots
- Attachment
- Asset Tracking
- Inventory Management
- Asset Discovery
- Purchase Order Management
- Software Asset Management
- Reporting and Analytics
What Problems Will C2 ATOM Solve?
1. Inefficient request follow up generates low customer satisfaction
C2 ATOM supports ITIL-Framed processes, helping IT team to deliver high quality services through TIncident management, problem management, change management, asset management (ITAM), CMDB, demand management, service catalog, self-service portals, knowledge management, and more are supported through the C2 ATOM solution. Built-in Email integration and service level agreements can also be relevant to improve follow ups.
2. Inability to have a good data-driven overview of support, customer service or service management processes
To justify certain actions and to effectively assess the current situation, the C2 ATOM solution offers relevant performance indicators recognized by the industry. These are visually presented in graphical form and are customizable. From the perspective of cost justification and/or resources, these tools are essential and promote a return on investment.
Customizable dashboard functions are also included in the application. Easy to use, this dashboard ensures an optimum overview of the activities from the ITSM software. C2 ATOM facilitates the decision-making and reduces reaction time.
3. So many manual recurring actions and tasks for everyone; Need to automate processes
Automation is an integral part of the solution with an easy to built business rules manager. Escalating tasks, notes and processes enables dynamic and efficient workflows.
The automated C2 ATOM functions allow:
- automated assignment of tasks to resources
- timelines of internal resources
- transparency of the process
- managing requests for services and therefore, improving user experience
C2 ATOM Position In Our Categories
Because companies have special business requirements, it is logical they steer clear of paying for an all-encompassing, ”best” software. Nevertheless, it would be difficult to try to chance on such a software solution even among widely used software systems. The best step to do would be to make a list of the various key functions that need research such as major features, packages, skill levels of staff members, business size, etc. The second step is, you must do the research to a full extent. Read these C2 ATOM evaluations and scrutinize each of the software systems in your list in detail. Such detailed product research ascertain you take out poorly fit apps and pay for the system which has all the tools your company requires in growing the business.
Position of C2 ATOM in our main categories:
TOP
200
C2 ATOM is one of the top 200 Customer Support Software products
It is important to note that almost no app in the IT Service Software category is a perfect solution that can meet all the goals of various company types, sizes and industries. It may be a good idea to read a few C2 ATOM IT Service Software reviews first as some solutions may dominate exclusively in a really small set of applications or be prepared with a very specific industry in mind. Others can operate with an idea of being simple and intuitive and as a result lack complex functions needed by more experienced users. You can also find services that support a large group of users and provide a powerful feature base, however this in most cases comes at a higher price of such a service. Ensure you're aware of your requirements so that you buy a software that provides specifically the elements you search for.
How Much Does C2 ATOM Cost?
C2 ATOM Pricing Plans:
Free Trial
Small Teams
$50/user/month
Across your Business
$65/user/month
Custom Cloud
By quote
What are C2 ATOM pricing details?
C2 ATOM Pricing Plans:
Free Trial
Small Teams
$50/user/month
Across your Business
$65/user/month
Custom Cloud
By quote
C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Small Teams – $50/user/month
- Teams up to 5 users
Across your Business – $65/user/month
- Teams with more than 6 users
Custom Cloud – By quote
- Private and hybrid deployment for enterprises
User Satisfaction
Positive Social Media Mentions
93
Negative Social Media Mentions
6
We know that when you make a decision to purchase a IT Service Software it’s vital not only to find out how professionals rank it in their reviews, but also to check whether the actual clients and companies that purchased this software are actually satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and C2 ATOM reviews across a broad range of social media sites. The data is then presented in an easy to digest way showing how many clients had positive and negative experience with C2 ATOM. With that information available you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for C2 ATOM?
C2 Atom is designed to work with database management systems, software, CRM, ERP and other management tools you may already have in place.
C2 ATOM User Reviews
C2 ATOM average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.
CONS: It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.
The least favorable review
PROS: This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.
CONS: The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.
More reviews from 2 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
One of the best request management solutions
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 12.08.2021
Company Size: More than 100 Employees
Industry: Law Practice
PROS: C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.
CONS: It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.
Affordable and flexible solution
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 17.01.2021
Company Size: More than 100 Employees
Industry: Wholesale
PROS: This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.
CONS: The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.
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C2 ATOM user reviews
One of the best request management solutions
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 12.08.2021
Company Size: More than 100 Employees
Industry: Law Practice
Affordable and flexible solution
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 17.01.2021
Company Size: More than 100 Employees
Industry: Wholesale
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