One of the best request management solutions

What are the best aspects of this product?

C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.

What aspects are problematic or could work better?

It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.

What specific problems in your company were solved by this product?

It helps to deal with some service requests, to improve the overall client experience. Thanks to its metrics we are able to track issues whether they are on staffing, equipment or SLAs.

Are you a current user of this product?

Yes