Customizable ticketing system

What are the best aspects of this product?

I like the fact that it is easy to track all types of tickets. It is also easy to customize although it takes some time to get accustomed to it. Incidents, requests and change
orders all are included.

What aspects are problematic or could work better?

CA is not the most stable of ticketing systems. The main issue is for the company which didn't have much resources to enable the admin to fully utilize the tool so as to improve the overall company productiviy.

What specific problems in your company were solved by this product?

The app easily tracks user downtime when tracing tickets. It also easy to monitor Help Desk associate's productivity.

Are you a current user of this product?

Yes