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CA Service Desk Manager Review

CA Service Desk Manager
Our score: 8.5 User satisfaction: 99%

What is CA Service Desk Manager?

CA Service Desk Manager is a complete set of support and service functionalities, ranging from service requests, change, incident, knowledge, and configuration management for businesses from various industries. CA Service Desk Manager is basically a unified service desk application that offers all stages and service desk operations. Already a powerful, compact and comprehensive platform, CA Service Desk Manager also provides users with integrated collaboration and social media features.

Available as a software-as-a-service (SaaS) and on-premise software, CA Service Desk Manager enables users to take a proactive approach to IT service management while effectively diminishes business expenditures and risks.

Overview of CA Service Desk Manager Benefits

  • Broad CA Service Management solution
  • Enhanced business productivity for decision makers, users, and business consumers
  • Decisions are more informed
  • Robust change and configuration management
  • Streamlined support
  • Significantly lower the volume of service desk tickets
  • Unified, collaborative self-service and mobility
  • Total ownership at a very low cost

Overview of CA Service Desk Manager Features

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

CA Service Desk Manager Position In Our Categories

Because companies have their own business-related requirements, it is practical that they abstain from selecting an all-in-one, “perfect” software system. Nevertheless, it would be hard to try to chance on such an app even among widely used software solutions. The better step to undertake can be to write down the several chief factors which entail research like essential features, budget, technical skill competence of the employees, company size, etc. Next, you must conduct your research fully. Have a look at these CA Service Desk Manager review articles and look over each of the software options in your shortlist in detail. Such detailed research ensure you drop mismatched software solutions and select the one that meets all the tools you require business requires in growing the business.

Position of CA Service Desk Manager in our main categories:

TOP 50

CA Service Desk Manager is one of the top 50 Help Desk Software products

CA Service Desk Manager is also listed in the following subcategories:

It is important to realize that virtually no service in the Help Desk Software category is a perfect solution that can meet all the requirements of different company types, sizes and industries. It may be a good idea to read a few CA Service Desk Manager Help Desk Software reviews first as some services might excel only in a really narrow set of applications or be prepared with a really specific type of industry in mind. Others can operate with an idea of being easy and intuitive and as a result lack complex functions desired by more experienced users. You can also find apps that cater to a broad group of customers and offer a complex feature toolbox, however that in most cases comes at a more expensive cost of such a solution. Make sure you're aware of your requirements so that you choose a service that offers all the elements you search for.

How Much Does CA Service Desk Manager Cost?

CA Service Desk Manager Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

User Satisfaction

Positive Social Media Mentions 133
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CA Service Desk Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CA Service Desk Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CA Service Desk Manager Comparisons

CA Service Desk Manager user reviews

Can be easily customized

Read full review >
Jessie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: 11-50 Employees Industry: Computer Software

Customizable ticketing system

Read full review >
Bradford
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Staffing and recruiting

Easy to set up

Read full review >
Jeremiah
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Staffing and Recruiting

Efficient service management tool

Read full review >
Loren
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Staffing and Recruiting

What are CA Service Desk Manager pricing details?

CA Service Desk Manager Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

What integrations are available for CA Service Desk Manager?

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction

CA Service Desk Manager average rating:

Average score
4.6/5 (4 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Loren

PROS: I like the fact that the navigation panel responds quickly and doesn't slow down as you use it. You don't need to wait for long for it to load once you are signed in. Thus, you can work faster. It is a great and efficient management tool for logging in and tracking information and getting information for reporting or auditing purposes.

CONS: The tool is not user friendly to some extent because the right click button on the mouse cannot paste content in the tool as I would like.

Reviewed 1 year ago

Read full review >

The least favorable review

Jeremiah

PROS: The application is easy to set it up and it helps to follow ITIL best practices. You can put in a lot of data into the system and create reports to assist in analyzing that data.

CONS: There are a couple of disadvantages. First, new users may find it difficult to understand it becuase it's a bit complex. Second, customization can only be done only by the administrator.

Reviewed 6 months ago

Read full review >

More reviews from 4 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Can be easily customized

Read full review >
Jessie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: The best part of this application is the ease to customize the service desk to how you want it to serve you. It does everything and even more than what I need it to do.

CONS: There a couple of disadvantages. First, the knowledge base feature does not work well when searching for keywords. Second, you can only run the application effectively in Internet Explorer. Third, there are a lot of unnecessary and constant pop-ups that open in different windows during surfing. Lastly, sometimes there are excess options that makes it very hard to identify which one you were searching for in order to perform a specific desired function.

What do you think about this review? Great Poor

Customizable ticketing system

Read full review >
Bradford
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Staffing and recruiting

PROS: I like the fact that it is easy to track all types of tickets. It is also easy to customize although it takes some time to get accustomed to it. Incidents, requests and change orders all are included.

CONS: CA is not the most stable of ticketing systems. The main issue is for the company which didn't have much resources to enable the admin to fully utilize the tool so as to improve the overall company productiviy.

What do you think about this review? Great Poor

Easy to set up

Read full review >
Jeremiah
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Staffing and Recruiting

PROS: The application is easy to set it up and it helps to follow ITIL best practices. You can put in a lot of data into the system and create reports to assist in analyzing that data.

CONS: There are a couple of disadvantages. First, new users may find it difficult to understand it becuase it's a bit complex. Second, customization can only be done only by the administrator.

What do you think about this review? Great Poor

Efficient service management tool

Read full review >
Loren
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Staffing and Recruiting

PROS: I like the fact that the navigation panel responds quickly and doesn't slow down as you use it. You don't need to wait for long for it to load once you are signed in. Thus, you can work faster. It is a great and efficient management tool for logging in and tracking information and getting information for reporting or auditing purposes.

CONS: The tool is not user friendly to some extent because the right click button on the mouse cannot paste content in the tool as I would like.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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