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CA Service Desk Manager REVIEW

Help Desk Software

4 user reviews
USER SATISFACTION 99%
OUR SCORE 8.5

What is CA Service Desk Manager?

CA Service Desk Manager is a complete set of support and service functionalities, ranging from service requests, change, incident, knowledge, and configuration management for businesses from various industries. CA Service Desk Manager is basically a unified service desk application that offers all stages and service desk operations. Already a powerful, compact and comprehensive platform, CA Service Desk Manager also provides users with integrated collaboration and social media features.

Available as a software-as-a-service (SaaS) and on-premise software, CA Service Desk Manager enables users to take a proactive approach to IT service management while effectively diminishes business expenditures and risks.

Overview of CA Service Desk Manager Benefits

  • Broad CA Service Management solution
  • Enhanced business productivity for decision makers, users, and business consumers
  • Decisions are more informed
  • Robust change and configuration management
  • Streamlined support
  • Significantly lower the volume of service desk tickets
  • Unified, collaborative self-service and mobility
  • Total ownership at a very low cost

Overview of CA Service Desk Manager Features

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

CA Service Desk Manager Position In Our Categories

Position of CA Service Desk Manager in our main categories:

50

CA Service Desk Manager is one of the top 50 Help Desk Software products

50

CA Service Desk Manager is one of the top 50
Help Desk Software products


CA Service Desk Manager is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#7
Category:Position:
Service Desk Software#7

There are popular and widely used applications in each software category. But are they essentially the best fit for your enterprise’s special requirements? A trendy software application may have thousands of subscribers, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few CA Service Desk Manager reviews and mull over the aspects that you wish to have in the software such as the fees, main features, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these platforms, read online opinions, get information from the vendor, and do your homework thoroughly. This exhaustive groundwork is certain to help you select the finest software platform for your firm’s special needs.

How Much Does CA Service Desk Manager Cost?

CA Service Desk Manager Pricing Plans:

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CA Service Desk Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CA Service Desk Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

133

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Web-based
Language Support
  • International
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

CA Service Desk Manager User Reviews


Bradford 2 months ago
Verified
user



Jeremiah 5 months ago
Verified
user



Jessie 5 months ago
Verified
user



Loren 7 months ago
Verified
user


What are CA Service Desk Manager pricing details?

CA Service Desk Manager Pricing Plans:

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

What integrations are available for CA Service Desk Manager?

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction

User reviews


User reviews in total: 4

1
3
0
0
0

Average Rating:

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The most favorable review

Loren

7 months ago


Pros:
I like the fact that the navigation panel responds quickly and doesn't slow down as you use it. You don't need to wait for long for it to load once you are signed in. Thus, you can work faster. It is a great and efficient management tool for logging in and tracking information and getting information for reporting or auditing purposes.

Cons:
The tool is not user friendly to some extent because the right click button on the mouse cannot paste content in the tool as I would like.

The least favorable review

Bradford

2 months ago


Pros:
I like the fact that it is easy to track all types of tickets. It is also easy to customize although it takes some time to get accustomed to it. Incidents, requests and change orders all are included.

Cons:
CA is not the most stable of ticketing systems. The main issue is for the company which didn't have much resources to enable the admin to fully utilize the tool so as to improve the overall company productiviy.

Published 2 months ago
Verified
user
I like the fact that it is easy to track all types of tickets. It is also easy to customize although it takes some time to get accustomed to it. Incidents, requests and...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The application is easy to set it up and it helps to follow ITIL best practices. You can put in a lot of data into the system and create reports to assist in analyzing...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The best part of this application is the ease to customize the service desk to how you want it to serve you. It does everything and even more than what I need it to do.



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like the fact that the navigation panel responds quickly and doesn't slow down as you use it. You don't need to wait for long for it to load once you are signed in....



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