Easy to set up

What are the best aspects of this product?

The application is easy to set it up and it helps to follow ITIL best practices. You can put in a lot of data into the system and create reports to assist in analyzing that data.

What aspects are problematic or could work better?

There are a couple of disadvantages. First, new users may find it difficult to understand it becuase it's a bit complex. Second, customization can only be done only by the administrator.

What specific problems in your company were solved by this product?

The application has made it easy for us to understand the top issues that are received by our service desk. This helps us offer training and user documentation that cover the most popular issues. We have also used it to implement the Asset Management module.

Are you a current user of this product?

Yes