Been 4 months and my phone main business phone # is still in porting status, not receiving texts

What are the best aspects of this product?

Been 4 months and my phone main business phone # is still in porting status, not receiving text messages and not able to text broadcast from that number. My incoming text messages are going into a black hole. Tech support and head of porting scoffs it off like no big deal (snickering in background), but my business is suffering from the fact the numbers are not functioning properly. My business is run with a main phone # like most. Our clients expect to get a text message from a particular phone # (our main #).

What aspects are problematic or could work better?

I have not been able to send/receive text message (broadcast) from that number for 4 months. Call fire has dropped the ball numerous times porting this number. They say it is correctable but 2 months have gone by and still no fix or accountability. Now, the head of porting (Tom) is stating there are no notes in their system saying I have been having trouble with this issue, which is Typical for a large corporation that has no accountability, everything is, "we apologize for the inconvenience". This isn't an inconvenience. An inconvenience is when they are out of your favorite brand of paper towels. I'M TRYING TO RUN A BUSINESS HERE. This is my source of income. Worst mistake ever to put my trust of one of my companies most valuable assets in the hands of Callfire, Inc.

Are you a current user of this product?

Yes