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CallFire Review

CallFire
Our score: 7.5 User satisfaction: N/A

What is CallFire?

CallFire is a smart call center tool used to automate outbound campaigns and monitor business activity. The application’s main features fall under the following categories: developer API, cloud call center, IVR, call tracking, text messaging, and voice broadcast.

CallFire’s cloud call center features provide agents with all customer notes and history in one interface by integrating with your Excel and CRM spreadsheets. The product supports unlimited call transfers and provides real-time reporting. It also enables users to record calls, add custom scripts, play pre-recorded voicemail messages and more.

Voice broadcast and text messaging enables users to send important notifications, updates, promotions, and alerts to employees and customers. CallFire’s call tracking and reporting features allow you to track and analyze all campaign results.

CallFire’s IVR (Interactive Voice Response) system can be used to set up payments, appointment reminders, polls, and surveys for both inbound and outbound uses. The IVR system includes features such as results tracking and analytics, call recording, phone surveys, call routing, and an auto-attendant.

Overview of CallFire Benefits

Your customer support team can leverage several tools and features with CallFire including having your own call center in the cloud that allows for unlimited call transfers, viewing of customer notes and history as well as call statistics, all from a single screen. Also, your team gets to track calls; dial four simultaneous numbers with autodialer; send customized messages with text to speech capability; collect data and generate reports; and create your own smart voice and SMS apps with a developer API.

CallFire provides voice and text solutions for customers to communicate and engage with their prospects and customers. Products include a cloud call center, voice broadcast, text messaging, call tracking, and IVR services, which are typically expensive to build internally and often require hardware and technical expertise to implement. The easy-to-use CallFire technology makes enterprise-level communication technology accessible and more affordable for all customers, regardless of size.

There is a self-service platform for smaller and medium-sized businesses, as well as an API for companies that have the resources to implement. This one-to-many technology is intuitive to use, yet easy for the least technology savvy customer. Unlike other cloud-based automation services, CallFire allows users to pay as they go, based on their specific communication needs, or sign up for a low-priced subscription plan to meet their ongoing needs. CallFire offers unparalleled customer support via chat, email and tutorials to guide users through each step of creating a voice or text campaign.

Overview of CallFire Features

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

What Problems Will CallFire Solve?

Problem 1: Companies need to call a large number of customers quickly, with emergency alerts (school closures / utility outages / weather alerts) or other essential communications. Rather than having an employee manually calling each individual customer, clients using CallFire’s voice broadcast product can simply upload a list of phone numbers, design and schedule a campaign with targeted messaging, and begin making calls to thousands of customers at once, saving both time and money for the company. The list can be uploaded in advance so you are ready to send a notification that is timely and efficient. A similar alert can be sent via SMS text as well, with the same ease.

Problem 2: Companies need to measure the effectiveness of various marketing campaigns, as well as that of their employees. CallFire’s call tracking service assigns a unique phone number to each element of a company’s marketing: website, email, brochures, television, radio, mailers, etc. When each number is called, the business can see whether spending money and time on individual campaigns is paying off and what the return on investment (ROI) is for each element. The product also records inbound calls, allowing businesses to monitor their employee’s calls with customers to help with training and solve any problems before they have an impact on customer relations.

Problem 3: Companies need to send out mass text messages to notify customers of promotions, offers or appointment confirmations on the device they use most. Whether alerting customers with a new promotion, a timely special offer, or confirming an appointment to reduce no-show appointments and cancellations (think salon, car dealer service appointments, medical appointment, fitness trainers), CallFire’s SMS product allows businesses to easily set up and schedule text campaigns by simply uploading a list of opted-in prospects / customers phone numbers and creating a text campaign through the easy-to-use interface.

CallFire Position In Our Categories

Because companies have distinct business wants, it is logical they steer clear of getting an all-in-one, ideal software system. Just the same, it would be futile to try to find such an app even among sought-after software solutions. The right thing to do can be to spell out the different vital factors which entail analysis such as essential features, costing, skill aptitude of staff members, organizational size, etc. Then, you should follow through your product research through and through. Read these CallFire evaluations and look over the other software systems in your list in detail. Such comprehensive product research guarantees you circumvent unsuitable applications and buy the one that delivers all the features your business requires in growing the business.

Position of CallFire in our main categories:

TOP 200

CallFire is one of the top 200 Customer Support Software products

CallFire is also listed in the following subcategories:

It's essential to note that virtually no app in the Customer Support Software category will be a perfect solution that can fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few CallFire Customer Support Software reviews first as certain services may dominate exclusively in a very small group of applications or be designed with a very specific type of industry in mind. Others might work with an intention of being easy and intuitive and consequently lack complex features welcomed by more experienced users. There are also solutions that focus on a wide group of users and provide a powerful feature toolbox, however this in most cases comes at a higher price of such a service. Be certain that you're aware of your needs so that you buy a service that offers specifically the functionalities you look for.

How Much Does CallFire Cost?

CallFire Pricing Plans:

Free Trial

Pay As You Go

5 cents per minute/text

Lite

$99/month

Startup

$199/month

Pro

$599/month

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallFire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CallFire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CallFire Comparisons

CallFire user reviews

Been 4 months and my phone main business phone # is still in porting status, not receiving texts

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 26.01.2017 Company Size: N/A Industry: N/A

What are CallFire pricing details?

CallFire Pricing Plans:

Free Trial

Pay As You Go

5 cents per minute/text

Lite

$99/month

Startup

$199/month

Pro

$599/month

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

What integrations are available for CallFire?

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending

CallFire average rating:

Average score
1/5 (1 user reviews)
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Been 4 months and my phone main business phone # is still in porting status, not receiving text messages and not able to text broadcast from that number. My incoming text messages are going into a black hole. Tech support and head of porting scoffs it off like no big deal (snickering in background), but my business is suffering from the fact the numbers are not functioning properly. My business is run with a main phone # like most. Our clients expect to get a text message from a particular phone # (our main #).

CONS: I have not been able to send/receive text message (broadcast) from that number for 4 months. Call fire has dropped the ball numerous times porting this number. They say it is correctable but 2 months have gone by and still no fix or accountability. Now, the head of porting (Tom) is stating there are no notes in their system saying I have been having trouble with this issue, which is Typical for a large corporation that has no accountability, everything is, "we apologize for the inconvenience". This isn't an inconvenience. An inconvenience is when they are out of your favorite brand of paper towels. I'M TRYING TO RUN A BUSINESS HERE. This is my source of income. Worst mistake ever to put my trust of one of my companies most valuable assets in the hands of Callfire, Inc.

Reviewed 3 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Been 4 months and my phone main business phone # is still in porting status, not receiving text messages and not able to text broadcast from that number. My incoming text messages are going into a black hole. Tech support and head of porting scoffs it off like no big deal (snickering in background), but my business is suffering from the fact the numbers are not functioning properly. My business is run with a main phone # like most. Our clients expect to get a text message from a particular phone # (our main #).

CONS: I have not been able to send/receive text message (broadcast) from that number for 4 months. Call fire has dropped the ball numerous times porting this number. They say it is correctable but 2 months have gone by and still no fix or accountability. Now, the head of porting (Tom) is stating there are no notes in their system saying I have been having trouble with this issue, which is Typical for a large corporation that has no accountability, everything is, "we apologize for the inconvenience". This isn't an inconvenience. An inconvenience is when they are out of your favorite brand of paper towels. I'M TRYING TO RUN A BUSINESS HERE. This is my source of income. Worst mistake ever to put my trust of one of my companies most valuable assets in the hands of Callfire, Inc.

Reviewed 3 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
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  • Most negative

Been 4 months and my phone main business phone # is still in porting status, not receiving texts

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 26.01.2017 Company Size: N/A Industry: N/A

PROS: Been 4 months and my phone main business phone # is still in porting status, not receiving text messages and not able to text broadcast from that number. My incoming text messages are going into a black hole. Tech support and head of porting scoffs it off like no big deal (snickering in background), but my business is suffering from the fact the numbers are not functioning properly. My business is run with a main phone # like most. Our clients expect to get a text message from a particular phone # (our main #).

CONS: I have not been able to send/receive text message (broadcast) from that number for 4 months. Call fire has dropped the ball numerous times porting this number. They say it is correctable but 2 months have gone by and still no fix or accountability. Now, the head of porting (Tom) is stating there are no notes in their system saying I have been having trouble with this issue, which is Typical for a large corporation that has no accountability, everything is, "we apologize for the inconvenience". This isn't an inconvenience. An inconvenience is when they are out of your favorite brand of paper towels. I'M TRYING TO RUN A BUSINESS HERE. This is my source of income. Worst mistake ever to put my trust of one of my companies most valuable assets in the hands of Callfire, Inc.

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Reviewed By Louie Andre
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