Price

$99

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CallFire REVIEW

Customer Support Software

1 user review
USER SATISFACTION 99%
OUR SCORE 7.5

What is CallFire?

CallFire is a smart call center tool used to automate outbound campaigns and monitor business activity. The application’s main features fall under the following categories: developer API, cloud call center, IVR, call tracking, text messaging, and voice broadcast.

CallFire’s cloud call center features provide agents with all customer notes and history in one interface by integrating with your Excel and CRM spreadsheets. The product supports unlimited call transfers and provides real-time reporting. It also enables users to record calls, add custom scripts, play pre-recorded voicemail messages and more.

Voice broadcast and text messaging enables users to send important notifications, updates, promotions, and alerts to employees and customers. CallFire’s call tracking and reporting features allow you to track and analyze all campaign results.

CallFire’s IVR (Interactive Voice Response) system can be used to set up payments, appointment reminders, polls, and surveys for both inbound and outbound uses. The IVR system includes features such as results tracking and analytics, call recording, phone surveys, call routing, and an auto-attendant.

Overview of CallFire Benefits

  • Cloud call center: Users can view all customer history and notes, and call dispositions and statistics from one screen. The tool includes unlimited call transfers.
  • Multi-line dialing: Autodialer allows you to wait for an answer as it dials up to four numbers at once.
  • Data collection and reporting: You can record calls, export data, collect responses, add custom scripts, and track results to check how agents are performing.
  • Voice broadcast: Transfer the recipient to your customer support or sales team with a simple “Press 1” feature.
  • Send custom messages with data from your server or spreadsheet using real voices or text-to-speech.
  • Text messaging: Features include keyword promotions, SMS polls, important updates, and appointment reminders.
  • Call tracking: Buy a few or thousands of local and toll-free phone numbers.
  • Interactive Voice Response (IVR): Use the auto-attendant feature to route your incoming calls to the appropriate answering or line service.
  • Developer API: CallFire’s APIs enable you to build smart SMS and voice applications.

CallFire provides voice and text solutions for customers to communicate and engage with their prospects and customers. Products include a cloud call center, voice broadcast, text messaging, call tracking, and IVR services, which are typically expensive to build internally and often require hardware and technical expertise to implement. The easy-to-use CallFire technology makes enterprise-level communication technology accessible and more affordable for all customers, regardless of size.

There is a self-service platform for smaller and medium-sized businesses, as well as an API for companies that have the resources to implement. This one-to-many technology is intuitive to use, yet easy for the least technology savvy customer. Unlike other cloud-based automation services, CallFire allows users to pay as they go, based on their specific communication needs, or sign up for a low-priced subscription plan to meet their ongoing needs. CallFire offers unparalleled customer support via chat, email and tutorials to guide users through each step of creating a voice or text campaign.

Overview of CallFire Features

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

What Problems Will CallFire Solve?

Problem 1: Companies need to call a large number of customers quickly, with emergency alerts (school closures / utility outages / weather alerts) or other essential communications. Rather than having an employee manually calling each individual customer, clients using CallFire’s voice broadcast product can simply upload a list of phone numbers, design and schedule a campaign with targeted messaging, and begin making calls to thousands of customers at once, saving both time and money for the company. The list can be uploaded in advance so you are ready to send a notification that is timely and efficient. A similar alert can be sent via SMS text as well, with the same ease.

Problem 2: Companies need to measure the effectiveness of various marketing campaigns, as well as that of their employees. CallFire’s call tracking service assigns a unique phone number to each element of a company’s marketing: website, email, brochures, television, radio, mailers, etc. When each number is called, the business can see whether spending money and time on individual campaigns is paying off and what the return on investment (ROI) is for each element. The product also records inbound calls, allowing businesses to monitor their employee’s calls with customers to help with training and solve any problems before they have an impact on customer relations.

Problem 3: Companies need to send out mass text messages to notify customers of promotions, offers or appointment confirmations on the device they use most. Whether alerting customers with a new promotion, a timely special offer, or confirming an appointment to reduce no-show appointments and cancellations (think salon, car dealer service appointments, medical appointment, fitness trainers), CallFire’s SMS product allows businesses to easily set up and schedule text campaigns by simply uploading a list of opted-in prospects / customers phone numbers and creating a text campaign through the easy-to-use interface.

CallFire Position In Our Categories

Position of CallFire in our main categories:

200

CallFire is one of the top 200 Customer Support Software products

200

CallFire is one of the top 200
Customer Support Software products


CallFire is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#21
Category:Position:
Call Center Software#21

Each enterprise has its own characteristics, and might call for a special Call Center Software solution that will be designed for their company size, type of customers and employees and even particular industry they cater to. It's not wise to count on getting an ideal services that is going to be suitable for every company regardless of their history is. It may be a good idea to read a few CallFire reviews first and even then you should remember what the service is intended to do for your company and your staff. Do you need a simple and intuitive solution with just elementary features? Will you actually use the complex tools needed by pros and big enterprises? Are there any particular features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget.

How Much Does CallFire Cost?

CallFire Pricing Plans:

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallFire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CallFire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

31

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are CallFire pricing details?

CallFire Pricing Plans:

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

What integrations are available for CallFire?

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending

User reviews


1 Review

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Published 6 months ago
Verified
user
Been 4 months and my phone main business phone # is still in porting status, not receiving text messages and not able to text broadcast from that number. My incoming text...



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