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User review of CallHippo

Awesome Tool For Business Communcation

- by Merimal Lely

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Talking about virtual calling system, I bet none can beat CallHippo. Using it for more than six months now, I am amazed by its powerful functionality and efficiency. It makes call transferring and forwarding, an easy task. I can also extend calls to my team members and track their customer service. It's useful call analytics provide real-time data and allow me to take informed decisions.

What aspects are problematic or could work better?

The IVRS software feature in not available yet. So they can work on it and make it available asap

What features/services would you like to see in future versions of this product?

Waiting For: IVRS & Mobile Application

What specific problems in your company were solved by this product?

Now we can connect with our clients 24*7 at any time, anywhere.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Apparel & Fashion

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$430

What is your total annual cost for using this product?

$5100

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

10%

FEATURE DETAILS

Call Management

3-Way Calling
5
amazing
Call Forwarding
5
amazing
Call Queuing
5
amazing
Caller ID
5
amazing
Caller ID with Name
5
amazing
Redialing
4
very good
Simultaneous Rings
5
amazing

Advanced VoIP Features

Keep Number For Life
5
amazing
PC to Phone Option
5
amazing
Area Code Selection
3
ok
Contact Lists
4
very good
Enhanced Voicemail
4
very good
Line Unavailable Forward
4
very good
Toll Free Numbers
4
very good
Extra Virtual Numbers
5
amazing
Multi-Ring
5
amazing
Travel Globally
5
amazing
Online Account Management
4
very good
Unlimited to US/Canada
4
very good