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User review of CallHippo

CallHippo review

- by Adel Schmidt

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Thanks to CallHippo, I have levelled up my business and upgraded its communication structure. Working with international clients is lot more convenient. I can track my conversations and keep real-time recordings, which avoids any kind of confusion. Its call analytics tells me about my performance and I think of ways to optimize communication. The best thing about the software is its ease of use. Besides these, it’s extremely flexible and highly customizable.

What aspects are problematic or could work better?

Can add more features like IVRS, call cascading, concurrent calls etc.

What features/services would you like to see in future versions of this product?

Callhippo lacks some of the features like IVRS, Call Extensions, IOS App, etc. but the main thing is that they are more focused on usablility rather than features. So somehow its helping me.

What specific problems in your company were solved by this product?

CallHippo provided us the virtual number for 4 countries and now i can easily customer service and communication easy to manage.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Import and Export

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$100

What is your total annual cost for using this product?

$650

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Call Management

3-Way Calling
4
very good
Call Forwarding
5
amazing
Call Hunt
1
very poor
Call Return (*69)
1
very poor
Call Transfer
2
mediocre
Call Queuing
5
amazing
Caller ID
4
very good
Caller ID with Name
5
amazing
Redialing
4
very good
Simultaneous Rings
5
amazing
Speed Dial
3
ok

Advanced VoIP Features

Keep Number For Life
5
amazing
PC to Phone Option
5
amazing
Telemarketer Blocking
1
very poor
Area Code Selection
3
ok
Contact Lists
5
amazing
Enhanced Voicemail
4
very good
Line Unavailable Forward
4
very good
Repeat Dial if Busy
4
very good
Toll Free Numbers
4
very good
Distinctive Ringing
2
mediocre
Extra Virtual Numbers
5
amazing
Multi-Ring
5
amazing
Return Call
3
ok
Travel Globally
5
amazing
Caller ID Blocking
1
very poor
Do Not Disturb
1
very poor
International Blocking
1
very poor
Online Account Management
5
amazing
Speed Dialing
3
ok
Unlimited to US/Canada
4
very good
SMS
3
ok