Misleading Pricing practices.

What are the best aspects of this product?

From the time I was able to test the features, there were none that stood out.

What aspects are problematic or could work better?

Join, only if you want to be hit by hidden charges.

I joined up to call hippo after their site claimed "Call from [local number] for just $6".

I looked at the basic user package, priced clearly at $0 per month, with a free soft phone, free forward to device.

This seemed perfect for my needs, so I joined up.

I looked at the Pricing pages before I joined and saw nothing to suggest these prices should differ.

Yet, as soon as I subscribed and paid for my package, I see that there's no possible way to use the service without a minimum $30 fee.

Any forwarded calls are charged, not free as their User Package page states.

I've since complained and suffered from next-to-hopeless customer services.

So if you're considering joining up, there will be hidden fees, and they won't tell you them until you've paid *something* for the service.

Are you a current user of this product?

No