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User review of CallRail

This is our best product

- by Elaine

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

There are lot of things that I like about CallRail starting from call recording (including the option to listen the recorded call from your app), email or app notification of all inbound calls, ability to track the call quality and to track called identification details. In addition, I’m extremely satisfied from its customer service team, they are amazing, and they walked me through the set up and through the whole process.

What aspects are problematic or could work better?

Maybe they could make the service free but I’m afraid the quality will be as same as postal service. But I’m really happy with the small service tag I get on a monthly basis.

What specific problems in your company were solved by this product?

CallRail helps us to track the source of every inbound call, to track marketing dollars and programs. It lets us know what is really working and what needs improvements. With this tool you are able to track the return On Investment and this is our huge benefit from this product.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Oil & Energy

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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