Price

$30

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CallRail REVIEW

Business Intelligence Software

8 user reviews
USER SATISFACTION 97%
OUR SCORE 8.4

What is CallRail?

CallRail is an intuitive and powerful call tracking solution for data-driven marketers and measures call conversions from search, offline and digital marketing campaigns, including PPC keywords. Call recording allows easily qualifying leads, improving customer service and coaching the staff. The software also makes it easier to review and annotate phone calls.

Full visitor journey can be captured before and after the call, while tracking phone number can automatically be shown to the right audience. Call tracking tools allow managing multiple locations, clients or even companies from a single account, helping businesses to improve ROI. New call tracking numbers can be setup in no time and the call flow builder makes it easier to create custom call routing for businesses.

Overview of CallRail Benefits

CallRail assists in understanding which sites, campaigns and search words are driving conversations. Visitor timelines show the complete journey of a customer through your website. The conversion data is fed directly into Google Analytics and also optimizes AdWords call tracking campaigns, allowing phone calls to be tracked like conversions. Real-time reporting notifies instantly when a call is received and lets users understand which campaigns are performing best and delivering highest ROI.

The solutions also helps identify which marketing channels are producing more calls and also measures phone leads received from offline marketing efforts such as radio, TV, direct mail, newspaper and brochures. Knowing more about the customer ultimately results in more closed deals and enhanced revenues. The information gathered from email accounts, call logs, ad campaigns and premium caller ID databases offer in-depth and contextual details about callers.

The Call Analytics Dashboard provides unprecedented details about individual calls and helps visualize trends and understand high-performing campaigns. Email notifications keep users in loop all the time and allow them to see when leads come in. Visitor timeline shows how visitors browse the website and what particular pages they have been reading and what actions they took after the call. This makes it a lot easier to identify the webpages that deliver the most phone calls. The solution can also be integrated with a number of marketing, sales and analytics software, including Google Analytics & AdWords and Salesforce. It also supports SMS, voicemail transcription, call follow up and lead capture.

Overview of CallRail Features

  • Call recording
  • Dynamic number insertion
  • Agency call tracking
  • Quick setup
  • Keyword Call Tracking
  • AdWords call tracking
  • Dynamic Website Call Tracking
  • Static & Offline Call Tracking
  • In-Depth Caller Context
  • Custom call flows
  • Local and Toll-free numbers (US and Canada)
  • Visitor & Keyword-Level Tracking
  • Campaign-Level Call Tracking
  • Multi-Channel Call Attribution
  • Call Analytics Dashboard
  • Email Notifications
  • Visitor Timeline
  • Call Scheduling
  • Interactive Menus
  • Simulcall (Calls sent to multiple phones)
  • SIP Routing
  • SMS/Voicemail
  • Call Follow Up
  • Lead Capture

CallRail Position In Our Categories

Position of CallRail in our main categories:

100

CallRail is one of the top 100 Business Intelligence Software products

50

CallRail is one of the top 50 Conversion Rate Optimization Software products

100

CallRail is one of the top 100
Business Intelligence Software products

50

CallRail is one of the top 50
Conversion Rate Optimization Software products


If you are considering CallRail it could also be a good idea to analyze other subcategories of Best Business Intelligence Software collected in our database of B2B software reviews.

Every enterprise has different wants and needs a system that can be customized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you look for a software product, first be sure what you need it for. Read some CallRail reviews and ask yourself do you want basic tools or do you want sophisticated tools? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to reflect on and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the app that presents all that you need to enhance your company competence and productivity.

How Much Does CallRail Cost?

CallRail Pricing Plans:

CallRail offers a Starter plan and two Professional enterprise pricing packages. Give the details a look, and decide which plan is for you:

Starter – $30/month

  • 10 Local Numbers, 500 Local Minutes, 100 Text Messages
  • Campaign Tracking
  • Keyword & Visitor Tracking
  • Call Recording
  • Live Call Dashboard
  • Custom Call Flows
  • Conversation Intelligence
  • Google Analytics Integration
  • Google AdWords Integration
  • Integrations & API

Pro – $130/month

  • 20 Local Numbers
  • 2,500 Local Minutes
  • 500 Text Messages
  • Starter features plus:
  • Live Call Monitoring
  • Premium Integrations
  • Managed Account Setup
  • Custom Logo & Branding
  • White Label Subdomain

Pro – by quote

  • Designed for High Volume
  • Dedicated Account Manager
  • Invoice & PO Billing Available

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallRail reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CallRail. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

111

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

CallRail User Reviews

What are CallRail pricing details?

CallRail Pricing Plans:

CallRail offers a Starter plan and two Professional enterprise pricing packages. Give the details a look, and decide which plan is for you:

Starter – $30/month

  • 10 Local Numbers, 500 Local Minutes, 100 Text Messages
  • Campaign Tracking
  • Keyword & Visitor Tracking
  • Call Recording
  • Live Call Dashboard
  • Custom Call Flows
  • Conversation Intelligence
  • Google Analytics Integration
  • Google AdWords Integration
  • Integrations & API

Pro – $130/month

  • 20 Local Numbers
  • 2,500 Local Minutes
  • 500 Text Messages
  • Starter features plus:
  • Live Call Monitoring
  • Premium Integrations
  • Managed Account Setup
  • Custom Logo & Branding
  • White Label Subdomain

Pro – by quote

  • Designed for High Volume
  • Dedicated Account Manager
  • Invoice & PO Billing Available

What integrations are available for CallRail?

CallRail integrates with the following business systems and applications:

  • WordPress
  • Google Analytics and AdWords
  • KISSmetrics
  • Salesforce

User reviews


User reviews in total: 8

7
1
0
0
0

Average Rating:

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The most favorable review

Fred

3 months ago


Pros:
We can easily breakdown between the source of the call from Facebook, email marketing and paid search. We are able to keep track of the keywords for paid search generated call. We can listen the recordings and we are able to integrate it with our reporting platform and to make reports on a monthly basis.

Cons:
The call service is amazing for small business clients but it would be great if they could provide even more detailed funnel information and that would be helpful for large clients.

The least favorable review

Maxine

7 months ago


Pros:
The conversion software is user-friendly and the customer service is helpful and always responsive. They helped us to transfer the ownership of an account in short time, they even helped us to navigate around the system efficiently. It offers weekly reports that are set up and send directly to my email.

Cons:
There is nothing I can dislike about this product. But, they could add some online training for newbies.

Published 3 months ago
Verified
user
We can easily breakdown between the source of the call from Facebook, email marketing and paid search. We are able to keep track of the keywords for paid search generated...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The product is simple and easy to set it up, it is well organized and very customizable. It offers voicemail, call forward options and integration with CRMs. There is...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
CallRail notifies us whenever the call comes into the tracking numbers. I’m able to keep track/listen the recording, to mark the call as lead, to take to my dashboard...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
CallRail provides me with accurate data to my clients when it comes to phone-calls that the adverts on the websites are generating. We are able to present true value of...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
There are lot of things that I like about CallRail starting from call recording (including the option to listen the recorded call from your app), email or app...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The conversion software is user-friendly and the customer service is helpful and always responsive....



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
CallRail allows me to track multiple numbers. The tool is easy to set up and if you have any question or concern you can always rely on its customer service. You may try...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
CallRAil is easy to set up and easy to use, I managed to install the program by myself. There are extremely easy and understandable instructions to follow. It is simple...



What do you think about this review? Great Poor

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