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User review of CallRail

We have great experience with CallRail

- by Emilio

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

CallRail provides me with accurate data to my clients when it comes to phone-calls that the adverts on the websites are generating. We are able to present true value of our services by using the data. We have improved the customer retention numbers effectively. There is even emails with call-data and with recorded calls.

What aspects are problematic or could work better?

They could make some reports and menus more intuitive. Also some of the important features are buried several levels deep.

What specific problems in your company were solved by this product?

We had lot of troubles with attributing phone calls to the advertisements on our website, the clients used to call in with frustration but the tool helps us to generate calls on our sites. We managed to prove the service to our existing customers. We are saving lot of accounts by offering call tracking to our clients. Our clients are willing to continue the advertising.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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