CS is a little hard to contact, but the product works fine.

What are the best aspects of this product?

We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming.

What aspects are problematic or could work better?

It's a little difficult to get in touch with CTM's customer support team. They only have a live chat or email support available, making it hard to solve issues in real-time.

What specific problems in your company were solved by this product?

This is probably the best tracking service we've ever used. We can easily set this up on different platforms and even see which campaign the call can be attributed to.

Are you a current user of this product?

Yes