Price

$19.50

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CallTrackingMetrics REVIEW

Call Center Software

8 user reviews
USER SATISFACTION N/A
OUR SCORE 8.6

What is CallTrackingMetrics?

Intelligently designed to introduce innovation to the traditional business phone systems that were perceived as restraining growth and high-value performance,  CallTrackingMetrics is a call tracking and call center software that revolutionizes business phone systems by integrating the processes of  marketing call tracking and inbound/outbound call handling allowing sales managers to effectively and efficiently conduct business planning and financial forecasting.

This call tracking and marketing management solution aims to increase ROI and improve the performance of sales agents by providing robust call reporting and analytics that call centers need to track and  review their advertisements and determine the types and qualities of calls that are linked with those advertisements. CallTrackingMetrics’ automated and advanced call logging and routing tools are useful for businesses with either single client or multiple clients.

Overview of CallTrackingMetrics Benefits

A distinguishable feature of CallTrackingMetrics is its conversation or call analytics. The software is using different methods of classifying and sorting calls in relation to their potentiality to generate sales and conversions. Lead calls are categorized based on their star rating, conversion amount, and reporting tag. Hence, its conversation analytics would show the associated revenue for a specific call. Reporting tags include sale lead, appointment scheduled wrong number, upset, and .lost order

As a component of its conversation/call analytics, there is one outstanding feature that CallTrackingMetrics have that makes it stand out among other call center software in the market. This feature is called Keyword Spotting. It automatically identifies target words vocalized and communicated during calls that aid  sales agents and managers determine the classification of such calls. These keywords are customizable so the management and marketing heads could configure them depending on previous call data available and whatever keywords they are interested to watch for.

To illustrate this feature, if the caller mentioned a keyword during the call and is linked to a particular product line or service, there is no need to listen to the entire call recording to identify which product or service the caller is interested in. The software would automatically classify the type of this call through Keyword Spotting. Completed sales and customer satisfaction are also tracked using this feature. The advantage of this feature is that it streamlines the call review and analysis process. Furthermore, identification of the tracking source and the advertisement that triggered such call is effortless. Thus, any adjustments on the advertisement or campaign can be applied easily.

Another feature of CallTrackingMetrics is its GeoContact. This feature allows users to change their website phone number and replace it with a different number based on the geographical location of the visitor. Using a dynamic number insertion technology, a visitor from one locality would see a tracking number to call different from what the other visitor could see in his or her end. This local phone number is linked to the specific advertising channel that led the visitor to the website. Therefore, this feature increases conversions as customers are provided with localized versions of phone numbers that they are comfortable calling.

CallTrackingMetrics also has a call management feature referred to as Smart Routing. With this  feature, calls are routed automatically to a specialized group of agents that are most qualified to handle such calls given their line of expertise. Smart Routing routes calls depending on the caller’s online activity, history with the company, demographic information, or any information pulled up by the software based from custom fields. This feature removes the occurrence of misdirect calls which are incidents that adversely affect the performance and quality of service delivered by call centers since they upset customers and decrease first call resolution rates.

Overview of CallTrackingMetrics Features

  • Conversation Analytics
  • Keyword Spotting
  • Marketing Call Tracking
  • Geo Contact
  • Call Management
  • Smart Routing
  • Call Center
  • Call Security

CallTrackingMetrics Position In Our Categories

Position of CallTrackingMetrics in our main categories:

50

CallTrackingMetrics is one of the top 50 Communications Software products

50

CallTrackingMetrics is one of the top 50 Customer Support Software products

50

CallTrackingMetrics is one of the top 50
Communications Software products

50

CallTrackingMetrics is one of the top 50
Customer Support Software products


CallTrackingMetrics is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#2
Category:Position:
Call Center Software#2

It is crucial to note that almost no service in the Call Center Software category is going to be an ideal solution that can fulfill all the requirements of different business types, sizes and industries. It may be a good idea to read a few CallTrackingMetrics reviews first as certain software can dominate only in a really small set of applications or be created with a really specific industry in mind. Others might function with an intention of being easy and intuitive and as a result lack complicated functionalities needed by more experienced users. There are also apps that support a wide group of users and give you a powerful feature set, however that frequently comes at a more significant cost of such a solution. Make sure you're aware of your needs so that you get a service that offers all the functionalities you search for.

How Much Does CallTrackingMetrics Cost?

CallTrackingMetrics Pricing Plans:

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallTrackingMetrics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CallTrackingMetrics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • LIVE SUPPORT
  • TICKETS

CallTrackingMetrics User Reviews


Dale 3 months ago
Verified
user



Anna 3 months ago
Verified
user



Ruth 3 months ago
Verified
user


What are CallTrackingMetrics pricing details?

CallTrackingMetrics Pricing Plans:

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

What integrations are available for CallTrackingMetrics?

CallTrackingMetrics supports the following integrations:

  • Google Analytics
  • Google AdWords
  • WordPress
  • Zapier
  • Kissmetrics
  • Optimizely
  • HubSpot
  • Salesforce
  • Stripe
  • CAKE
  • Marin
  • Marketo
  • Kenshoo
  • Unbounce
  • Bizible
  • Maxymise
  • Aquisio

User reviews


User reviews in total: 8

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The most favorable review

Dale

3 months ago


Pros:
Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service.

Cons:
Nothing at the moment. I can't think of another bad thing about this.

The least favorable review

Anna

3 months ago


Pros:
What CallTrackingMetrics has been doing has been nothing but excellent. Their support and sales were there during the process of selection. They were also there in during the time I was setting up services. Their e-mail alerts works just the way I want it to: receiving an e-mail every time I get a new call. I receive a summary message every week in helping my staff and I in keeping on top of incoming sales calls.

Cons:
One thing that I absolutely hate is their Salesforce integration service. It's not part of their basic service plan. Instead, it can only be seen in their premium service plan. The blame shouldn't be made against CallTracking Metrics for putting out service plans in this manner. If I have a business, I'd do the exact same thing.

Published 3 months ago
Verified
user
Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
What CallTrackingMetrics has been doing has been nothing but excellent. Their support and sales were there during the process of selection. They were also there in during...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
If you happen to be new in analytics and call tracking, you won't have to worry much. You can get things up and running within several minutes. Its UI is intuitive. You...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Its call tracking metrics enabled me to keep track of calls...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I've been using call tracking metrics to customers for serveral years now. It's a highly reliable approach in measuring ROI on leads for customers. What I favor most with...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Its robust features is what got me to begin with. It's getting a lot better every single time. Support is excellent. Documentation has been tremendous. Other...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I've been making use of CallTrackingMetrics for a few years now. It's that solution that provies a pricing model which scales absolutely well as we continue including...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I've been using CTM for a couple companies. I've used it for marketing agency and e-commerce purposes. For both instances, the tool proves to be critical in ROI...



What do you think about this review? Great Poor

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