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CallTrackingMetrics Review

CallTrackingMetrics
Our score: 8.3 User satisfaction: N/A

What is CallTrackingMetrics?

Intelligently designed to introduce innovation to the traditional business phone systems that were perceived as restraining growth and high-value performance,  CallTrackingMetrics is a call tracking and call center software that revolutionizes business phone systems by integrating the processes of  marketing call tracking and inbound/outbound call handling allowing sales managers to effectively and efficiently conduct business planning and financial forecasting.

This call tracking and marketing management solution aims to increase ROI and improve the performance of sales agents by providing robust call reporting and analytics that call centers need to track and  review their advertisements and determine the types and qualities of calls that are linked with those advertisements. CallTrackingMetrics’ automated and advanced call logging and routing tools are useful for businesses with either single client or multiple clients.

Overview of CallTrackingMetrics Benefits

A distinguishable feature of CallTrackingMetrics is its conversation or call analytics. The software is using different methods of classifying and sorting calls in relation to their potentiality to generate sales and conversions. Lead calls are categorized based on their star rating, conversion amount, and reporting tag. Hence, its conversation analytics would show the associated revenue for a specific call. Reporting tags include sale lead, appointment scheduled wrong number, upset, and .lost order

As a component of its conversation/call analytics, there is one outstanding feature that CallTrackingMetrics have that makes it stand out among other call center software in the market. This feature is called Keyword Spotting. It automatically identifies target words vocalized and communicated during calls that aid  sales agents and managers determine the classification of such calls. These keywords are customizable so the management and marketing heads could configure them depending on previous call data available and whatever keywords they are interested to watch for.

To illustrate this feature, if the caller mentioned a keyword during the call and is linked to a particular product line or service, there is no need to listen to the entire call recording to identify which product or service the caller is interested in. The software would automatically classify the type of this call through Keyword Spotting. Completed sales and customer satisfaction are also tracked using this feature. The advantage of this feature is that it streamlines the call review and analysis process. Furthermore, identification of the tracking source and the advertisement that triggered such call is effortless. Thus, any adjustments on the advertisement or campaign can be applied easily.

Another feature of CallTrackingMetrics is its GeoContact. This feature allows users to change their website phone number and replace it with a different number based on the geographical location of the visitor. Using a dynamic number insertion technology, a visitor from one locality would see a tracking number to call different from what the other visitor could see in his or her end. This local phone number is linked to the specific advertising channel that led the visitor to the website. Therefore, this feature increases conversions as customers are provided with localized versions of phone numbers that they are comfortable calling.

CallTrackingMetrics also has a call management feature referred to as Smart Routing. With this  feature, calls are routed automatically to a specialized group of agents that are most qualified to handle such calls given their line of expertise. Smart Routing routes calls depending on the caller’s online activity, history with the company, demographic information, or any information pulled up by the software based from custom fields. This feature removes the occurrence of misdirect calls which are incidents that adversely affect the performance and quality of service delivered by call centers since they upset customers and decrease first call resolution rates.

Overview of CallTrackingMetrics Features

  • Conversation Analytics
  • Keyword Spotting
  • Marketing Call Tracking
  • Geo Contact
  • Call Management
  • Smart Routing
  • Call Center
  • Call Security

CallTrackingMetrics Position In Our Categories

Because companies have special business wants, it is practical that they steer clear of getting a one-size-fits-all, “perfect” software product. Nonetheless, it would be difficult to discover such application even among branded software solutions. The better step to do should be to set down the various main factors that need scrutiny including major features, plans, technical skill ability of staff, business size, etc. Next, you should follow through the research systematically. Browse over these CallTrackingMetrics analyses and explore each of the software programs in your shortlist more closely. Such all-encompassing research ensure you keep away from ill-fitting software solutions and choose the system which has all the function you require business requires.

Position of CallTrackingMetrics in our main categories:

TOP 100

CallTrackingMetrics is one of the top 100 Communications Software products

TOP 100

CallTrackingMetrics is one of the 100 Customer Support Software products

CallTrackingMetrics is also listed in the following subcategories:

Each business is different, and may call for a specific Call Center Software solution that will be designed for their business size, type of customers and staff and even particular industry they support. You should not count on locating an ideal software that will work for each business regardless of their history is. It may be a good idea to read a few CallTrackingMetrics Call Center Software reviews first and even then you should pay attention to what the service is supposed to do for your company and your workers. Do you require an easy and straightforward solution with just elementary functions? Will you really make use of the complex tools needed by pros and big enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable app that will match your budget.

How Much Does CallTrackingMetrics Cost?

CallTrackingMetrics Pricing Plans:

Free Trial

CallTrackingMetrics Essentials Plan

$19.50 Per Month

CallTrackingMetrics Advanced Plan

$99.00 Per Month

CallTrackingMetrics Elite Plan

Contact vendor

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallTrackingMetrics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CallTrackingMetrics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CallTrackingMetrics Comparisons

CallTrackingMetrics user reviews

Helps us drive value to our services.

Read full review >
Rene
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.12.2019 Company Size: 1-10 Employees Industry: N/A

The routing feature is brilliant!

Read full review >
Lina
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.11.2019 Company Size: 1-10 Employees Industry: N/A

Helps us drive sales and value to our customers.

Read full review >
River
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

The only tracking intelligence we need.

Read full review >
Johnathan
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.11.2019 Company Size: More than 100 Employees Industry: N/A

A huge step-up from our previous process.

Read full review >
Khalid
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.11.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

What are CallTrackingMetrics pricing details?

CallTrackingMetrics Pricing Plans:

Free Trial

CallTrackingMetrics Essentials Plan

$19.50 Per Month

CallTrackingMetrics Advanced Plan

$99.00 Per Month

CallTrackingMetrics Elite Plan

Contact vendor

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

What integrations are available for CallTrackingMetrics?

CallTrackingMetrics supports the following integrations:

  • Google Analytics
  • Google AdWords
  • WordPress
  • Zapier
  • Kissmetrics
  • Optimizely
  • HubSpot
  • Salesforce
  • Stripe
  • CAKE
  • Marin
  • Marketo
  • Kenshoo
  • Unbounce
  • Bizible
  • Maxymise
  • Aquisio

CallTrackingMetrics average rating:

Average score
4.9/5 (25 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Johnathan

PROS: This is probably the only tracking intelligence company that has agreed to merge our two existing numbers into one line--so it makes sense that we'd go for this option. But other than this, we also love the simplicity of CTM's dashboard. It also provides us with enough caller information so that we can converse better with our clients on the phone.

CONS: I'd say that the only issue I have with this product is the price--it's a little up there.

Reviewed 3 months ago

Read full review >

The least favorable review

Dovie

PROS: This is a really promising tracking tool. I didn't have any problems while setting it up. They have an app available for download, in case you want to check in on your campaigns while you're out on the field. The CS is quite impressive too--they're all very polite and well-trained.

CONS: Personalization in campaigns is always a nice touch--I wish CTM supported this kind of feature.

Reviewed 4 months ago

Read full review >

More reviews from 25 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Helps us drive value to our services.

Read full review >
Rene
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.12.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Not only has CallTrackingMetrics improved our work process, but its benefits have trickled down to our clients too. We're now managing their accounts and campaigns more accurately, and we have the reports generated from CTM to show for it.

CONS: I wish CTM would allow us to move all of our clients' accounts into one central account. This way, we can have a centralized way of managing them better.

What do you think about this review? Great Poor

The routing feature is brilliant!

Read full review >
Lina
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.11.2019 Company Size: 1-10 Employees Industry: N/A

PROS: One of the best things about CTM is that it allows us to set routing rules. We've been able to segregate lead calls based on several factors, and this system has helped us match our agents with the right tier of potential customers.

CONS: It doesn't integrate well with some third-party solutions that we are currently eyeing to add to our work process.

What do you think about this review? Great Poor

Helps us drive sales and value to our customers.

Read full review >
River
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: First of all, I think that this is a reasonably-priced yet robust tool. Their CS team is top-notch. This also integrates seamlessly with Hubspot, a platform that we heavily use in the office.

CONS: We have to pay a premium price for the Hubspot integration add-on.

What do you think about this review? Great Poor

The only tracking intelligence we need.

Read full review >
Johnathan
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.11.2019 Company Size: More than 100 Employees Industry: N/A

PROS: This is probably the only tracking intelligence company that has agreed to merge our two existing numbers into one line--so it makes sense that we'd go for this option. But other than this, we also love the simplicity of CTM's dashboard. It also provides us with enough caller information so that we can converse better with our clients on the phone.

CONS: I'd say that the only issue I have with this product is the price--it's a little up there.

What do you think about this review? Great Poor

A huge step-up from our previous process.

Read full review >
Khalid
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.11.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: In a fast-paced environment like ours, it is important to know which clients have the potential for high conversion. This way, we don't waste our call hours convincing someone who isn't likely to purchase our product. CMT helps us keep track of these individuals so we know who needs a little more push and who are dead-end leads.

CONS: It seems like CMT does not support mobile numbers from my country. I wish they would accommodate this so we don't have to keep on making expensive calls to landlines.

What do you think about this review? Great Poor

Integrates well with other marketing platforms.

Read full review >
Meta
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: CTM helps our brand be more recognizable by allowing us the freedom to choose our own phone details. In terms of features, I particularly love how it gives us the freedom to experiment and integrate with Hubspot, Facebook, and other platforms.

CONS: The sheer number of features can be quite overwhelming. However, once you get to know the solution, it's actually pretty easy to manipulate.

What do you think about this review? Great Poor

Really happy I discovered this.

Read full review >
Alverta
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: More than 100 Employees Industry: Computer & Network Security

PROS: I love how intuitive this program is. The interface is not complicated, unlike its competitors. I'm particularly happy about the availability of a CTM app though. This lets me work on my campaigns--tweak, launch, kill--even when I'm away from my work desk. It lets me respond to clients and call them from my phone too.

CONS: This is a solution that is pretty hard to break. You use it for campaigns and answering calls--it's as easy as that. This is why I don't think I have any major issues with this tool.

What do you think about this review? Great Poor

This deserves a 5-star rating!

Read full review >
Lorena
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: This has introduced us to a slew of call services--ones that we initially didn't think we needed! Naturally, we had a hard time getting everyone on board, but I would like to take this time to give a shoutout to their incredibly helpful CS team.

CONS: The features are a little difficult to understand and use at first, but we were able to get ample support from their agents.

What do you think about this review? Great Poor

Helps me launch and track campaigns on-the-go.

Read full review >
Dovie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: This is a really promising tracking tool. I didn't have any problems while setting it up. They have an app available for download, in case you want to check in on your campaigns while you're out on the field. The CS is quite impressive too--they're all very polite and well-trained.

CONS: Personalization in campaigns is always a nice touch--I wish CTM supported this kind of feature.

What do you think about this review? Great Poor

It’s very intuitive.

Read full review >
Franco
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.10.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love how easy to use this program is. We didn't have any problem teaching our new workflow with CMT to our agents. Kudos to the team for helping us out during the transition too!

CONS: The call logs don't seem to recognize our headquarter's timezone. Instead, it logs the timezone of our clients' area.

What do you think about this review? Great Poor

CS is a little hard to contact, but the product works fine.

Read full review >
Victoria
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming.

CONS: It's a little difficult to get in touch with CTM's customer support team. They only have a live chat or email support available, making it hard to solve issues in real-time.

What do you think about this review? Great Poor

Great CS team!

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Ernestina
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: First of all, I think it's great that there are no limitations as to the numbers we can upload on CTM. The customer support team are always happy to help too. We had some issues at the beginning while setting this solution up, and they had been very helpful to us.

CONS: I haven't come across any major issues that the CTM team have not been able to help me with. However, they do take breaks on weekends, so you better reserve all your queries on weekdays.

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I’m really happy about this tool!

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Coy
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: CallTrackingMetrics does more than just log calls--it also helps us drive sales and improve our campaigns based on the reports we've generated from it. It's easy to track our progress in specific campaigns, so we know which ones to fortify or to kill.

CONS: Right now we can't make changes to our data at the same time. We have to wait for other users to finish their changes before we can give a go at it.

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Fully using call tracking!

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Dale
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service.

CONS: Nothing at the moment. I can't think of another bad thing about this.

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The best I’ve encountered so far.

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Bonita
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: We've had plenty of experiences with tracking intelligence solutions, but CTM is the best we've encountered so far. I like how it does not bombard us with dozens of functionalities that we hardly have room for in our workflow. Rather, it provides us with the options of more add-ons, and we can simply add it to our dashboard as we like. It is this simplified process that has allowed us to efficiently manage our accounts. Not to mention, they already have a robust outbound campaigns support anyway so there's little need for anything else.

CONS: Configuring our settings was a little difficult, but I guess this is the price of a personalized experience.

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Helps us generate data.

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Abelardo
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: We've tried a lot of call tracking solutions in the past, and CallTrackingMetrics is the one that has impressed us the most. It has tons of features in its toolbox--from call routing, monitoring, and reporting. We've been able to generate insights about our sales strategy from it, and eventually, drive sales based on these.

CONS: Everything works fine for me. The price isn't much of a factor because we can simply top-up if we need more features.

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Tracking calls can only be made through this.

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Viola
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I've been using call tracking metrics to customers for serveral years now. It's a highly reliable approach in measuring ROI on leads for customers. What I favor most with CallTrackingMetrics is their support. Even if we're dealing with intricate programming, they're patient in ensuring the things that we do are correct.

CONS: Nothing negative to say. It's so simple to use. Affordable. From time to time it won't fit with your customer's plan since the number of customers calling should be the exact number they'll always contacting. Essentially, call tracking isn't meant for them.

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Affordable and robust

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Raphaelle
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: The search is over--I'm glad that we discovered and implemented CallTrackingMetrics into our workflow. It has helped us identify sales pathways that generate the most conversions. Aside from this major benefit, CTM is also very easy to use. They have an awesome CS team to boot!

CONS: I ran across some brick walls while I was setting up our account, but all that has been fixed now. I have no further issues.

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Useful and highly intuitive.

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Ruth
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2019 Company Size: 11-50 Employees Industry: Internet

PROS: If you happen to be new in analytics and call tracking, you won't have to worry much. You can get things up and running within several minutes. Its UI is intuitive. You can engage with other people thanks to its simple e-mail alerts and report generation. It more than paid on its own in saving resource allocation for the PPC I'm using in clinical trial recruitment.

CONS: There's not much to dislike. But I was hoping there would be further configured or pre-made reports in tow. I also didn't like its exporting format.

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This is the best call-tracker I’ve ever used!

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Hilma
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.08.2019 Company Size: More than 100 Employees Industry: N/A

PROS: This was a surprisingly easy tool to learn. It was also nice to know that if for some reason I'd run into walls, the customer support team is always available to help.

CONS: I have not encountered any issues so far. My only suggestion: they provide a CTM-dedicated number for users.

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Call tracking has never been this simple and price friendly.

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Betsy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I've been making use of CallTrackingMetrics for a few years now. It's that solution that provies a pricing model which scales absolutely well as we continue including more clients. Currently, we're utilzing sub-acounts for every client that we deal with. This greatly helped with billing. When it comes to functionality, it met our needs 100%.

CONS: Its user interface made leaps over time. Although there are certain settings buried within the tool. Setup could be a bit intricate when replacing contact numbers that aren't in HTML code. Apparently, the JS code has issues replacing them via multiple HTML tags. It can be difficult to see certain area codes at times.

What do you think about this review? Great Poor

It’s robust and really easy to utilize!

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Jared
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.03.2018 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: Its call tracking metrics enabled me to keep track of calls via ROI in my marketing campaigns. Info that I'm able to receive is excellent. I highly recommend this platform for people who are curious to know what I'm using. Reports are easy to extract. They can be filtered by just about any parameter allowing for easy targeting of specfic tracking details.

CONS: I'd have to pay close attention to the call score. This is because you may resort to adjusting your account if your accuracy tends to drop out. This could to getting your data skewed.

What do you think about this review? Great Poor

Definitely pleased using this!

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Anna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2018 Company Size: 1-10 Employees Industry: Real Estate

PROS: What CallTrackingMetrics has been doing has been nothing but excellent. Their support and sales were there during the process of selection. They were also there in during the time I was setting up services. Their e-mail alerts works just the way I want it to: receiving an e-mail every time I get a new call. I receive a summary message every week in helping my staff and I in keeping on top of incoming sales calls.

CONS: One thing that I absolutely hate is their Salesforce integration service. It's not part of their basic service plan. Instead, it can only be seen in their premium service plan. The blame shouldn't be made against CallTracking Metrics for putting out service plans in this manner. If I have a business, I'd do the exact same thing.

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I use this for every client I deal with.

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Norma
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.12.2017 Company Size: More than 100 Employees Industry: Professional Training and Development

PROS: Its robust features is what got me to begin with. It's getting a lot better every single time. Support is excellent. Documentation has been tremendous. Other functionality such as direct-to-call lead form is the best.

CONS: I wish it's priced a lot less. While it tries to be competitive, other services have lesser cost per-minute. There's nothing much else to go on. Just hoping it would cost less. Even if it involves dealing with more than a dozen clients and 40+ numbers, it would still cost me around $150 or under monthly.

What do you think about this review? Great Poor

A product that provides incredible service and terrific value!

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Jean
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.12.2017 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I've been using CTM for a couple companies. I've used it for marketing agency and e-commerce purposes. For both instances, the tool proves to be critical in ROI measurement and tracking. While there are other call tracking alternatives available, its pricing remains unrivaled. CTM knows how to really make me stand out and look good!

CONS: Some small complaints. It lacks a bit of reporting functionality in terms of top level for agency accounts consisting of several accounts. While it has a decent agency dashboard, it doesn't have customization. It's also lacking data points. Certain problems can be seen with its internal search.

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Reviewed By Jenny Chang
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