Definitely pleased using this!

What are the best aspects of this product?

What CallTrackingMetrics has been doing has been nothing but excellent. Their support and sales were there during the process of selection. They were also there in during the time I was setting up services. Their e-mail alerts works just the way I want it to: receiving an e-mail every time I get a new call. I receive a summary message every week in helping my staff and I in keeping on top of incoming sales calls.

What aspects are problematic or could work better?

One thing that I absolutely hate is their Salesforce integration service. It's not part of their basic service plan. Instead, it can only be seen in their premium service plan. The blame shouldn't be made against CallTracking Metrics for putting out service plans in this manner. If I have a business, I'd do the exact same thing.

What specific problems in your company were solved by this product?

I currently have a couple websites capable of generating incoming calls to our business. One essential aspect in business is following up with leads while they're in the middle of a purchasing decision. CallTrackingMetrics offers me a caller's info so I can reach prospects and in closing out a sale. The services it's offering is essential for this process.

Are you a current user of this product?

Yes