It’s very intuitive.

What are the best aspects of this product?

I love how easy to use this program is. We didn't have any problem teaching our new workflow with CMT to our agents. Kudos to the team for helping us out during the transition too!

What aspects are problematic or could work better?

The call logs don't seem to recognize our headquarter's timezone. Instead, it logs the timezone of our clients' area.

What specific problems in your company were solved by this product?

We used to just shoot darts in the dark when it comes to sales campaigns and strategies. But now, with CMT, we've been able to make more informed actions.

Are you a current user of this product?

Yes