Really happy I discovered this.

What are the best aspects of this product?

I love how intuitive this program is. The interface is not complicated, unlike its competitors. I'm particularly happy about the availability of a CTM app though. This lets me work on my campaigns--tweak, launch, kill--even when I'm away from my work desk. It lets me respond to clients and call them from my phone too.

What aspects are problematic or could work better?

This is a solution that is pretty hard to break. You use it for campaigns and answering calls--it's as easy as that. This is why I don't think I have any major issues with this tool.

What specific problems in your company were solved by this product?

I'm really glad I discovered this tool. This has helped me respond to inbound calls more efficiently. I can be away from my desk and still answer queries from my clients. I look forward to using more of this program.

Are you a current user of this product?

Yes