The best I’ve encountered so far.

What are the best aspects of this product?

We've had plenty of experiences with tracking intelligence solutions, but CTM is the best we've encountered so far. I like how it does not bombard us with dozens of functionalities that we hardly have room for in our workflow. Rather, it provides us with the options of more add-ons, and we can simply add it to our dashboard as we like. It is this simplified process that has allowed us to efficiently manage our accounts. Not to mention, they already have a robust outbound campaigns support anyway so there's little need for anything else.

What aspects are problematic or could work better?

Configuring our settings was a little difficult, but I guess this is the price of a personalized experience.

What specific problems in your company were solved by this product?

Before CTM, we had trouble making sure that all of our inbound calls were getting the prompt response that they needed. But now, everything is working like clockwork and every call gets forwarded to our agents.

Are you a current user of this product?

No