This deserves a 5-star rating!

What are the best aspects of this product?

This has introduced us to a slew of call services--ones that we initially didn't think we needed! Naturally, we had a hard time getting everyone on board, but I would like to take this time to give a shoutout to their incredibly helpful CS team.

What aspects are problematic or could work better?

The features are a little difficult to understand and use at first, but we were able to get ample support from their agents.

What specific problems in your company were solved by this product?

We had been using Skype for inbound and outbound call services, but I'm glad we made the switch to CTM. Everything is now better organized and our workflow is much more efficient.

Are you a current user of this product?

No