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User review of Casengo

Great web customer service software

- by Carla

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.

What aspects are problematic or could work better?

The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.

What specific problems in your company were solved by this product?

We use the app to communicate with our clients to solves problems or notify them of updates on projects and overall
software function.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Mechanical or Industrial

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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